Bill for non payment when DD is due tomorrow?

[JamesJ94]

I pay via Direct Debit and all payments fine, I received a text from O2 saying my bill was overdue, I paid via debit card immediately.

I contacted my bank to ask why the direct debit was not paid and they said its due tomorrow (Monday) and will be paid.

If we are going to get Virgin mistakes then I'm off because I moved from Virgin mobile to O2 lol. I just hope my credit file will be OK.

James

[MI5]

@JamesJ94 

Lots of scam texts going around regarding payment demands. 

Check you actually paid O2 and check with your bank there are no dodgy payments going out.

If you followed any links from a fake text you should change your passwords immediately and notify O2.

Phishing, Smishing & Scams. Latest info & advice. 

Forward the scam number to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[Cleoriff]

@JamesJ94 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[madasaf1sh · Accepted solution]

@JamesJ94 

Just so you know the Direct Debit will still come out tomorrow, so you will be double billed. 

I have seen this with other services (usually was Bulb) where the DD date falls on a weekend and it sends out messages saying its late pay now, so always better to wait for the DD to come out before paying... 

In 13years or so never had it with o2... 

[JamesJ94]

As an IT engineer I just wanted to know why O2 said bill overdue.

Of course I know it was o2 lol.

James

[madasaf1sh]

@JamesJ94 

A lazy Developer who couldn't code an IF statement properly.. 🤣🤣