Apple watch series 8

[Iphone-AJC2023]

After purchasing an Apple watch series 8 ( GPS + cellular) from Apple, I have been unable to activate it with O2. On startup

I went through the sequence in mobile data and selected the £5 airtime option. All seemed to be progressing but on the iphone watch app it continues to say “ O2 activating” with a spinning icon. This has been ongoing for approx. 30 hours since first started the apple watch. Both the apple watch and the iphone SE 2020

have the latest software versions installed. Any assistance would be appreciated. 

[pgn]

A common problem, @Iphone-AJC2023 - I will tag @O2Emma who is on for such queries this evening. Good luck, watch for her reply.

[O2Emma]

Hi @pgn I will look into this thanks

[O2Emma]

Hi @Iphone-AJC2023 I will send you a private message to look into this for you.

[O2Emma]

Hi @Anonymous Can you pick this up for @Iphone-AJC2023 please.

[Anonymous]

@O2Emma thanks for the tag @Iphone-AJC2023 will private message you.