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Apple Watch pairing for mobile data

Kayley_brewster
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I ordered a Apple Watch series 7 with cellular from AO.com

I set up the watch for data and signed in with my o2 account accepted the £5 monthly Plan then it Was stuck on activating for two days . I contacted o2 who told me that I needed to order a ESIM to activate it , even though I said there is a esim embedded in the Watch , I ordered ESIM rang o2 was told I don’t need it ! Was told there is no Watch plan on my account . I’ve reset my whole watch 3 times and strayed from scratch and every time I click to add a data plan it keeps taking me to the same message. 
We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.

I’ve spoke on the phone and through chat to o2 who cannot help me any further , one said I have a faulty Watch , I’ve been hung up on , I’ve been passed round different people . I’ve also spoke to apple who said it’s a issue with o2. I’ve spent nearly £500 on a watch that can’t even be used now without my phone ! Someone please say there is a resolution to this 

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MI5
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@Kayley_brewster 

A few things to check first.....

1 - iData is enabled on your account.

2 - Wifi and 4g calling is enabled and active on your account.

3 - You pay your phone bill for the iPhone by direct debit.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

@Kayley_brewster 

A few things to check first.....

1 - iData is enabled on your account.

2 - Wifi and 4g calling is enabled and active on your account.

3 - You pay your phone bill for the iPhone by direct debit.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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DRoo1
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Exactly the same problem. Was this ever resolved??

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Stretch01
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I too have the same issue, for 3 days now, the order is still being processed.

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Carrie-Ann1985
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I have had this for 6 days now I was told this morning it’s a technical issue there side at first they said I never had a plan but after looking they realised I did I was told to wait another couple of days but I am not holding my breath 

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Themadwife
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has this been solved - have same problem 

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Steve-W
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Try a physical SIM swap on your phone (with ported number), then run setup again. It worked for me.

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TheSwifster
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I have EXACTLY the same problem despite it being three years later. How useless is O2? Im sick of being passed around, asked to reset, unpair etc. 

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Oxonian
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@TheSwifster 

 

Some suggestions have been made within this thread by @MI5 ; have you tried those ?

 

There are loads of threads about Apple Watches on this forum, some of which include solutions ; have you worked through them ? 

 

There is a suggestion above by @Steve-W that a SIM-swap might help ; have you visited an O2 retail store with photographic identification to get a new SIM. 

 

Otherwise, there is nothing that this customer to customer forum can do to help. You will need to 'phone Customer Service on 202 or using social media as set out in Guide: How to find help & contact O2.  

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