cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch pairing for mobile data

Kayley_brewster
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I ordered a Apple Watch series 7 with cellular from AO.com

I set up the watch for data and signed in with my o2 account accepted the £5 monthly Plan then it Was stuck on activating for two days . I contacted o2 who told me that I needed to order a ESIM to activate it , even though I said there is a esim embedded in the Watch , I ordered ESIM rang o2 was told I don’t need it ! Was told there is no Watch plan on my account . I’ve reset my whole watch 3 times and strayed from scratch and every time I click to add a data plan it keeps taking me to the same message. 
We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.

I’ve spoke on the phone and through chat to o2 who cannot help me any further , one said I have a faulty Watch , I’ve been hung up on , I’ve been passed round different people . I’ve also spoke to apple who said it’s a issue with o2. I’ve spent nearly £500 on a watch that can’t even be used now without my phone ! Someone please say there is a resolution to this 

Message 1 of 6
533 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Kayley_brewster 

A few things to check first.....

1 - iData is enabled on your account.

2 - Wifi and 4g calling is enabled and active on your account.

3 - You pay your phone bill for the iPhone by direct debit.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
528 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 127458 Posts
  • 614 Topics
  • 22138 Solutions
Registered:

@Kayley_brewster 

A few things to check first.....

1 - iData is enabled on your account.

2 - Wifi and 4g calling is enabled and active on your account.

3 - You pay your phone bill for the iPhone by direct debit.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
529 Views

DRoo1
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Exactly the same problem. Was this ever resolved??

Message 3 of 6
353 Views

Stretch01
Level 1: Joiner
  • 13 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I too have the same issue, for 3 days now, the order is still being processed.

Message 4 of 6
322 Views

Carrie-Ann1985
Level 1: Joiner
  • 9 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I have had this for 6 days now I was told this morning it’s a technical issue there side at first they said I never had a plan but after looking they realised I did I was told to wait another couple of days but I am not holding my breath 

Message 5 of 6
312 Views

Themadwife
  • 7 Posts
  • 0 Topics
  • 0 Solutions
Registered:

has this been solved - have same problem 

Message 6 of 6
223 Views