Account hacked

[Angrybird2]

After Virgin moved me to o2 , I had a call from , what I thought was o2, offering a better deal , I must have given them a one time code, he said it was a prom code. They then put a galaxy fold phone £1,740 on my account and took the first 2 payments. I have been calling o2 since August , they tell me it will get sorted, but they have done nothing!!! I’ve just got a letter Default Notice , saying they will take it further. I’m at my wits end 

[MI5 · Accepted solution]

@Angrybird2 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Oxonian]

@Angrybird2 

So you have been calling O2 since August - has a fraud investigation started ? 

What exactly have O2 said to you ? 

[MI5]

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@Oxonian wrote:

@Angrybird2 

What exactly have O2 said to you ? 

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Not to give out the code sent to you by text 

[jonsie]

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@Angrybird2 wrote:

After Virgin moved me to o2 , I had a call from , what I thought was o2, offering a better deal , I must have given them a one time code, he said it was a prom code. They then put a galaxy fold phone £1,740 on my account and took the first 2 payments. I have been calling o2 since August , they tell me it will get sorted, but they have done nothing!!! I’ve just got a letter Default Notice , saying they will take it further. I’m at my wits end 

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Sad to say but it's going to get much worse before it gets any better (if it ever does!)

[Oxonian]

@MI5 

I was meaning in the calls made since August. If folks read the text saying not to give out the code, this forum would be a far quieter place. 

@jonsie 

Agreed !