on 31-10-2021 15:03
After 02 took over £1000 pounds from my account for an order that I didn’t want I have been told by the numerous customer advisors all different stories. Thankfully my support worker was party to the calls 02 kept saying contact your bank for a chargeback which my bank doesn’t do. Then to add to my financial difficulties 02 took my monthly payment the next day!! I am physically and mentally disabled and live in supported living and currently have no money to live on. This was my family’s Xmas money I had saved up all year. It’s still sitting In my pending payments. The last operator said I would have it by tomorrow now I’m being told Wednesday I am now unable to pay bills buy food etc.
31-10-2021 15:05 - edited 31-10-2021 15:06
31-10-2021 15:05 - edited 31-10-2021 15:06
If the payment is "pending" it means it's not been claimed by O2 and will be automatically returned to your cleared funds in 4 to 5 working days, depending on your banks policy for unclaimed payments.
on 31-10-2021 15:47
on 31-10-2021 15:47
I will tag one of the very capable O2 online advisors who will be on tomorrow at 8 am.
@O2Lisa can you please look into this for @Drewmcmon?
on 31-10-2021 16:12
on 31-10-2021 16:12
Your bank has to offer a chargeback scheme as per the mastercard and visa rules, if they are refusing to do so they are in breach and need to be reported to MasterCard / Visa.
Unfortunately this is an issue with most banks as they don't work Just in Time with card payments, so they stick into the normal authorisation process.
As @MI5 has said, you need to speak to your bank if it is pending, and they can release the payment, you may need to get o2 to send an email to you saying that they are not claiming the funds..
on 31-10-2021 18:17
on 31-10-2021 18:17
Hi
02 have told me my normal contract is still running and have no intention of taking the funds. But my bank said they couldn’t do a chargeback unless 02 attempted to take the funds
on 31-10-2021 18:22
on 31-10-2021 18:22
Hi thanks for the reply. I have screenshots of 02 employees guaranteeing they won’t take the funds but my bank said their policy is only to take action after 7 days. After 7 days it should appear back in my balance or THEN my bank will take action. My support worker has logged and listened to every call taken notes and we have had email transcripts of conversations
on 31-10-2021 19:01
on 31-10-2021 19:01
Your bank has confirmed what I said above and after 7 days it will be back in your account as cleared funds with no further action required.
on 31-10-2021 19:04
on 31-10-2021 19:04
Thanks for putting my mind at rest. It’s just going to leave me with a few months to catch up on all the defaults that have came as a result of end of the month bills.
on 31-10-2021 19:04
on 31-10-2021 19:04
@Drewmcmon wrote:Hi
02 have told me my normal contract is still running and have no intention of taking the funds. But my bank said they couldn’t do a chargeback unless 02 attempted to take the funds
In this case a chargeback is impossible as O2 do not have the money, so they cannot return it to you.
on 31-10-2021 19:06
on 31-10-2021 19:06
@Drewmcmon wrote:Thanks for putting my mind at rest. It’s just going to leave me with a few months to catch up on all the defaults that have came as a result of end of the month bills.
Your bank should help with this @Drewmcmon