O2

Finally got through on the live chat and was able to cancel before the 14 day cooling off period ended. They couldn't confirm anything in writing, wouldn't send me an email. 48 hours later still nothing from O2 but logged in to see services had been ...

Can anyone help me? Signed up for a contract recently and had a terrible experience. Tried to cancel several times now over the phone, just end up being transferred and eventually cut off. I'm still within the 14 days cooling off period.