We are of an age where to keep ourselves "safe" we decided to isolate
ourselves in our house in France during the pandemic. As a result we
have received bills, in one case, twice the normal monthly level. Has
anyone else been charged for not keeping ...
You are quite right. O2 complaints office are indeed keeping to the
letter of the law and clearly believe that is sufficient. They could be
right. But I will see what the Ombudsman thinks as I think it is worth
challenging their behaviour.