O2

Hi @LukasB sorted now but no thanks to the O2 website, app or phone lines ☹️ I eventually had to go to an O2 shop (which is what I was trying to avoid!) where it was sorted on the phone. Apparently I had done nothing wrong but the transfer just didn'...

Thanks Bambino but I've tried the help option and that informs me that the transfer takes one day in my case but it still hasn't happened after two days! Can I speak to someone using my phone to make sure this is happening?