Hi, My phone was stolen a week ago and I desperately need a replacement
and a new sim. I am eligible for early upgrade with 02 refresh but I am
unable to reach anyone at 02 on any platform. Is there anyone who can
help me? Many thanks Yasmin
Yes, hindsight is always wonderful.However, i cant update my details
without a phone as everything seems to involve them sending a code to my
phone to check it is me.
I tried this, but they either want to send me a text to the phone which
is lost, confiming it is me, or they will automatically send it to my
registered address - however I have been travelling an am unsure if my
registered address is the one I am cu...
Thank you - Live chat doesn't seem to be an option online at this point
and I spent 3 hours yesterday trying to get through to 02 on the phone.
I was wither on hold for half an hour each time or it just cut me off
saying they couldn't answer my calls...
