Hi @Mazza2 , Unfortunately you will have to persevere and try and get
through to somebody. O2s policy is as follows: For customers on Refresh
or Custom Plans, in accordance with FCA regulations, we have implemented
a Covid-19 emergency payment option...
Hi @Everton , Have you checked via the MyO2 app to see what the charges
are for? Unfortunately if the bill is wrong you will have to contact the
Payment Management team on 0800 902 0217.The opening times are:Monday to
Friday – 8am to 8pmSaturday – 8a...
Hi @Noori , The 50% F&F discount can only be removed if you upgrade. So
if you change your tariff the discount will stay on. If you increase to
the 30gb at £29.00 a month with your discount your total airtime would
be £14.50 a month
