O2

I ordered a phone online a week ago and paid for deposit and phone case. No updates from o2 since then and just checked my bank account and my money that I paid has gone back into my bank. does this mean they have cancelled the order? Thanks

I ordered a phone a week ago and paid a deposit, it said it would be delivered the day after and I never received a dispatch email or any updates. When I ordered it said the phone was in stock so I don’t know what the problem is, I’ve tried calling a...