O2

I was told today by o2 customer service. That u will need the Apple ID user to active the phone to unlock it

O2 claim I need the first Apple ID connection to the phone to get it unlocked

Spoke to o2 today and they said only the previous owner can request the unlocked

After 8 days of waiting for the unlock from o2, I have now been tool I need to request to I lock once more then waiting 72 hours great. Because I been waiting over 7 days and now I am on my holiday with a phone that is lock to o2 but I own the phone ...

No unlock no email or text