I got in touch with o2 because my phone will not let me phone or use
internet. So I made a insurance claim they said they would get back in
touch my still waiting a week later [Edit: topic title clarified]
Hi I have already done this there was a mast down so waited for that to
be fixed and they did but I also dropped my phone and it’s got a crack
on the back of the phone so think that’s what’s wrong tried the the
things to suggested on o2 support and n...