About Bishybarnybee

Bishybarnybee · 09-04-2018

My bill showed a charge for calling a premium number I knew I hadn't called. Further investigation revealed it was an O2 number. I had dialled 4444 from my pay monthly phone to top up a friend's PAYG O2 phone and O2 had diverted me to the premium num...

Bishybarnybee · 29-05-2018

It's still happening! I topped up a friend's PAYG mobile using 4444. A few hours later an additional charge appeared on my bill. I had again been diverted to another number (0845 6062277) and charged £1.01 for the call.I called Customer Support who h...

Bishybarnybee · 26-04-2018

Hi @Martin-O2,Is there an update on the cause of these charges yet?If not, please can you just confirm if it's OK to use 4444 from a Pay Monthly phone to top up a PAYG mobile without incurring charges for the call?

Bishybarnybee · 17-04-2018

Hi @Martin-O2 is there any response from the escalation yet?Are we any nearer finding out what has changed?I'm still unclear as to why I was diverted and charged for dialling 4444 now (when I have previously used it with no diversion/charges and othe...

Bishybarnybee · 11-04-2018

I contacted Customer Services to ask for some further clarification on topping up a PAYG phone from my pay monthly phone using 4444.I have been advised that using 4444 again will incur further charges as it is classed as a Service Call.I was told I s...

Bishybarnybee · 10-04-2018

Thank you for the feedback everyone. The consensus seems to be that I shouldn't be diverted/charged for using 4444 from my pay monthly phone.For the last 3 years or so I have used 4444 from my pay monthly phone to top up friends & family PAYG phones ...

O2

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