Hi. I have come to end of a contract with o2 and my handset is now paid
off. I have requested o2 unlatch my phone to enable me to use it with
another provider. They have sent me a code which doesn't work. I have
been into a store and I have been told...
Finally resolved. I have been sent a new handset, then a new unlatch
code and I'm finally free from o2. They're still asking for me to pay my
bill for the extra month I've been with them even though they're aware I
wanted to leave as soon as my final...
Update: I had a call from a Rebecca Hollingshead from the complaints
department after being told to email firstname.lastname@example.org. She
was the first person to have any common sense and give me a reasonable
resolution by offering me a new handse...
I assume that's what they would do when I send my phone to Sony to be
'repaired'. This is pathetic on o2's behalf. A simple unlatch code has
been ballsed up by them and now I can't use my phone with another
provider. I'm trapped. I have opened a comp...
I've checked to see if it's hardlocked in the service menu and it
appears so. I told this to o2 and they said they're requesting a code
from Sony (manufacturer) to unlock it. I'm not sure if this is possible
at all, as some of you have mentioned that...
They said I'd get a text to my current number to then enter when I put
my new sim card in. I never got this text. O2 then called me after I
chased it on this forum to explain that an escallation ticket has been
raised to get a new unlatch code becaus...