About Jim26

Jim26 · 01-08-2017

My phone seems to have been afflicted by the "bootloop" issue common to some LG devices. After sending it off for repair this morning, I've read online about the many affected devices. Shouldn't O2 be offering alternative devices to customers affecte...

Jim26 · 03-07-2016

I bought up a new Nexus 5X two weeks ago from O2. Generally happy, but every couple of days YouTube won't play videos - it comes up with "tap to retry" but this makes no difference. The only way I've found to fix it is to restart my phone, but obviou...

Jim26 · 01-08-2017

Funnily enough, until this device, I'd class myself as a very happy customer (10 years +). Rarely had an issue with service or devices. Summer 2016: First 5X - odd video-playing error, which extensive online conversations didn't resolve. Then, 2 days...

Jim26 · 01-08-2017

I sent it to O2. I appreciate what your saying re LG, but O2 as the retailer are the ones who should be taking responsibility. I didn't realise the extent of the bootloop issue til earlier today. AFAIK UK consumer law means your contract is with the ...

Jim26 · 03-07-2016

Thanks for all the suggestions. YouTube and my system were already updated. I tried clearing the cache and removing the YouTube updates but that hasn't made a difference unfortunately. Nor has flicking airplane mode on and off. All a bit weird. I'll ...

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