Just got a reply from OnePlus Customer Support which is not that
positive... "At this point in time, our devices will not work with O2 5G
network. Our team is working on it and we will announce it on our social
media channels once there is an update....
Ok, so someone on the OnePlus forums has just got an O2 5G SIM in a
OnePlus 8 Pro and it doesn't show 5G on the network settings page, so
looks like it will have to be a firmware update
Just a thought, but I've noticed that switching off location services
(in settings) switches off "Hey Cortana" - just a wild guess but have
you checked that?