I thought I was the only one having that same problem but I am
cancelling my account which like you I have had for over 10 years and
the only people at this time who I have had trouble speaking to any
one.Hope they sort you out soon.
If you do find out let me know, I have tried calling, webchat cannot
find an email address so really stuck. I went into the O2 shop before
lockdown, isolation and my son got a new phone as we were cancelling his
old phone, he decided to change his ph...