O2 Community Forum

paid my bill, money came out of my bank but got no confirmation from 02

paid my bill, money came out of my bank but got no confirmation from 02, they say i still havent paid and now have full bars on my phone so cant even call the payment management team to get it sorted, bank cant cancle the the transaction for me to tr...

Resolved! How to check the status on a mobile number transfer (PAC has been provided)

Hi, Anybody know how to check the status on when a mobile number transfer will be complete ?PAC code was provided when the o2 contract was taken out. ThanksRegardsEllis

Problems with paying bill

I have tried to call and speak to someone from o2 and I can’t get through to anyone I have been on hold for over 1 hour !

SIM swap still processing

Hi,Desperately trying to find a solution to my SIM swap nightmare! It’s been in ‘processing’ for 7 days now. The store and customer services don’t seem to be able to do anything apart from escalate it to the elusive back end team. How can it take so ...

Direct Debit

Hi - I want to set my direct debit back up.

Networks in Spain

Hey people, I did search past answers and the site but there's nothing more recent than 2022 so please forgive what I know must get asked a lot. I'm in Andalucia in Spain, right on the Portuguese border. Can anyone advise which is the correct (or bes...

Foreign bank cards

I have got a new o2 prepaid and I cannot top-up using my foreign credit card, why? This is the 21st century, 2024, not 1994, NO IDEA how this company has no possibility for topping up a simple pay as you go account! I'm overseas and need to top up my...

Resolved! Change of O2 Portal

Hello, I've been called by people from several London based landlines, to tell me that the O2 portal will be changing on Monday 22nd of April and that they want to help me prepare for this to avoid loss of information or other issues. Assuming that t...

Help! Can't get through to Customer Service re broken AirPods!

Hi I'm on a plan for AirPods, one of which has stopped working. Unable to get any support through the 02 App. I sat in a phone que for 20 minutes to customer services, call was answered and then cut-off!Any suggestions on how to get a broken device r...