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82,635 Members
1066713posts

Community Activity

Account Update Messed Up

My wife and I are furious. O2 have changed their records and badly messed up. My wife had 2 telephones under her O2 account say 1 and 2. She uses 1 and I use 2. We use a common email address and when going into her account you could see 2 phone numbe...

SLC001 by Level 1: Joiner
  • 2 Views
  • 1 replies
  • 0 kudos

Airtime rewards

I have claimed £10 airtime rewards According to them it is sitting on my account but has not been taken off my bill they told me to contact o2 i phoned them to be told I wasn’t through to the right dept She said she couldn’t transfer me, put me on ho...

Liz121 by Level 2: Apprentice
  • 366 Views
  • 18 replies
  • 0 kudos

Losing 4g

Hi I keep losing my data network, I have to toggle airplane mode and it comes back on replaced with 3 sims and 2 phones so far still not resolved

Network6 by Level 1: Joiner
  • 2 Views
  • 1 replies
  • 0 kudos

White Room Quiz Mon 25 March 2024 "Easter" edition

Welcome to There are two White Room Quizzes each week - one on Monday and one on Wednesday.Today`s WRQ is the "Easter" edition with 8 "Easter"- related questions. The White Room Quiz is open to all members.Those wishing to take part must pm me - @Mi-...

MiAmigo_0-1711346444624.png MiAmigo_2-1711346445350.png
Mi-Amigo by Level 47: Going Places
  • 405 Views
  • 28 replies
  • 0 kudos

can’t log into my account

Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!

Age verification

Hi,I recently bought a mobile router, which has its own sim and mobile number. I am trying to remove age verification, and on the website it says that I have (see screenshot). However, I still do not have age verification removed as I have tested it....

Rjl123 by Level 1: Joiner
  • 71 Views
  • 4 replies
  • 0 kudos

Risk team

Hello, my order got sent to risk team they said they wanted to ask me a few questions regarding my order, does anyone know what they will ask on the call and what happens after that? Thanks

Rubyxena by Level 1: Joiner
  • 59 Views
  • 2 replies
  • 0 kudos

Voucher is going to expire soon

I'm getting an email telling me "Voucher is going to expire soon" I have no idea what it's for where to use it or anything. How do I check what it is?

OTTPaul by Level 1: Joiner
  • 102 Views
  • 3 replies
  • 0 kudos
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Latest Guides and Reviews

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...

32 Comments

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...

76 Comments

Guide to O2 BARs

A glance at the spread and types of questions coming into the Community Forum shows there is a fairly large number of restrictions that can be, or are, applied to a phone, tablet, watch or to an O2 ac...

16 Comments

The Doro 1370 mobile phone

It's all smartphones nowadays, so if you are looking for an 'ordinary' mobile phone with buttons just like the 'old days', and a large clear display or just fancy a change from Nokia then the Doro 137...

9 Comments