O2 Community Forum

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

How to cancel pay monthly SIM contract when SIM never been activated

I was required to take out a £6 monthly SIM only contract with O2 when I renewed my Virgin home broadband package last year. The SIM has never been activated. The 12 month contract has ended and is now simply rolling on- I’d like to cancel it - but a...

Being charged for a phone call to Tunisia that I never made

I just received my bill from o2. My bill was £71.00 (it’s usually around £8) Apparently I made a phone call to Tunisia on 31st March for 20 minutes. I did not make this call….. I was on to a o2 rep last night for ages trying to convince them I made n...

No data on mobile for phone and no help from 121......

Reported no data 2 weeks ago, been sent new sim, didn't work called 5 times issue has apparently been escalated keep getting promised a call back every time and no calls! initially told have 5 days to fix and given ticket reference, nothing. Told esc...

How to cancel contract if never activated sim?

I was required to take out a £6 monthly SIM only contract with O2 when I renewed my Virgin home broadband package last year. The SIM has never been activated. The 12 month contract has ended and I’d like to end it - but so far as I can see the proces...

White Room Quiz Wed 17 Apr 2024

Welcome to There are two White Room Quizzes each week - one on Monday and one on Wednesday.Today`s WRQ is 8 questions with two questions on each of these categories PEOPLE GEOGRAPHY NATURE TV The White Room Quiz is open to all members.Those wishing t...

Shocking Customer Service

I just wonder if there is anyone else out there - anyone - who has had a satisfactory resolution to their complaint from O2 Customer Service? I have for weeks now, literally weeks been trying to get a response from O2 and have used the Virtual Assist...

Which provider actually has ''customer service''?

My current sim card is 4G, I now need a 5G sim but actually getting in touch with o2 is f***i*g impossible, the app chat is crap, and speaking to a person - no chance. Is there a provider that actually speaks to customers?

Weather

Think we're having bad weather? This is tonight's forecast for the Northeastern US.

Os Indonesia (Specifically Bali) included in o2 Travel

From what I've read o2 Travel does include Indonesia (Not the Inclusive bolt-on that I already have) but the advisor I just spoke to on the phone says it isn't. Can someone please confirm which information is right for me? Many thanks Maz