O2 Community Forum

My latest bill

Why is bill just under 50 quid why has it gone up it's stupid this is the worst phone ever and your charging me way to much! It's awful this company

Has anyone else recently made a manual payment such as on the website or app (not by direct debit), and it’s been duplicated AND O2 are not receiving it? My payment was made yesterday for the amount due, which is normally instantly on my account summ...

Quiers and bill payments

Bill payment and quiers

fraudulent activities

I have been a victim of fraudulent activities on my O2 account. My name is E@@d Ba@@@t and my contact numbers are 07******474 and 07*****944. You can reach me via email at e……………. ot**Personal info**.In October 2023, I received a call from the phone ...

Phone number stopped working/Porting problem

My phone number which I have been using for over 20 years has suddenly stopped working on 3rd of April and ever since I called O2 customer services everyday (I have spent a total of 38 hours on the phone to date)Every single customer service represen...

Widespread eSim network outage last week - New eSIM - now have NO CALLER ID on ALL incoming calls

After the known eSim issue last week that caused days of outage for a lot of users, I was advised by CS to get my eSim replaced with a new one instore. After doing that, signal came back..Everything seemed fine, or so I thought. Ever since swapping o...

Pay bill

Hello! Just I won't to double check my last bill because I received text message to pay for April...but I payed that bill

Moving number across

Hi, I have recently connected my new sim card, however my old phone number has not been transferred even though the PAC code was given previously. When i go to "keep number" page i select that i have already inserted my sim card but nothing happens. ...