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83,738 Members
1073217posts

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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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Not getting anywhere with customer service!

Close on £900 taken from my account because o2 have made mistakes and been trying to get answers for over five months! Made more than 30 calls to their call centre in The Philippian's and several emails, nobody calls you back! Average call time just ...

john91 by • Level 1: Joiner
  • 54 Views
  • 3 replies
  • 0 kudos

Charges from O2 travel

I have been charged 26 pound for O2 travel having recently spent time abroad in Hong Kong. However, I did not have my roaming on, nor did I use any data while I was there. These charges do not make sense to me at all. I’d like an explanation as to wh...

TH14 by • Level 1: Joiner
  • 47 Views
  • 2 replies
  • 0 kudos

Redeeming Disney Extra

I have 7 days left to redeem the Disney + extra, but when I press redeem nothing happens. I leave it a while and go back onto my account, nothing has changed is this a common issue?

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

MI5 by • Level 94: Supreme
  • 1082838 Views
  • 46813 replies
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Unauthorised GDPR Request

I received an email today stating that I submitted a GDPR request, which as far as I know I haven’t. Should I be worried?

AJ1987 by • Level 1: Joiner
  • 13 Views
  • 1 replies
  • 0 kudos

Trouble with o2 app?

I can’t access my o2 app says no longer can get in and even online I can’t get in to see my account did phone customer service but still waiting for them to fix it

Be4 by • Level 1: Joiner
  • 79 Views
  • 3 replies
  • 0 kudos

Migration & porting into O2

Hi everyone, We've put together some information below on how to migrate your number between different types of accounts, which we hope you'll find useful Moving your number from one Pay Monthly account to another, PAYG to Pay Monthly or vice versa i...

EmilieT by • Former Staff
  • 79998 Views
  • 59 replies
  • 7 kudos

Unable to receive or make calls

Hello I have not been able to make or receive calls for over 3 months; text messages have been intermittent and after numerous eSims and now a hard sim I can receive text messages. I have logged this issues so many times through calls, chat and visit...

CCB by • Level 1: Joiner
  • 30 Views
  • 2 replies
  • 0 kudos
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Latest Guides and Reviews

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide...

37 Comments

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. ...

76 Comments

Guide to O2 BARs

A glance at the spread and types of questions coming into the Community Forum shows there is a fairly large number of restrictions that can be, or are, applied to a phone, tablet, watch or to an O2 ac...

16 Comments

The Doro 1370 mobile phone

It's all smartphones nowadays, so if you are looking for an 'ordinary' mobile phone with buttons just like the 'old days', and a large clear display or just fancy a change from Nokia then the Doro 137...

9 Comments
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