12-09-2018 16:03 - edited 19-10-2018 09:18
12-09-2018 16:03 - edited 19-10-2018 09:18
We're pleased to confirm Apple’s latest products, the iPhone Xs and iPhone Xs Max have now launched and are available to purchase from today, Friday 21 September. Customers will be able to pre-order the iPhone XR beginning Friday 19 October, and launching on Friday 26 October.
If you'd like to get your hands on one of these beauties, click the appropriate link below to order online, or alternatively you can call our customer services, or visiting us in-store.
Questions?
With what is undoubtedly one of the most anticipated device launches of the year, we suspect many of you will have questions. Check out our extensive Q&A section immediately under this post which we hope will answer any questions you have. We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.
Related community discussions
on 21-09-2018 19:50
I know this is slighlty off subject but anyone who banks with HSBC and are trying to get there app working on your new iphone (like i have been ) you wont be able to as HSBC need to update there app to work with the new phones
on 21-09-2018 21:09
@saltysmith You mean optimised
on 21-09-2018 22:06
on 21-09-2018 22:06
@THX91 wrote:
Normally I’d be really annoyed at getting a text and email through at 2:45AM but I’m glad to say it’s my tracking number.
Looking forward to trying the Mac and the Apple Watch series 4 when they both arrive today!
Presuming you have your PAC too so you can move to EE?
on 21-09-2018 22:08
on 21-09-2018 22:08
on 22-09-2018 13:31
on 22-09-2018 13:31
Hi all,
got my iphone XS Max today. O2 sim in and its working.
I have also tried an Vodafone sim in it and confirmed it was unlocked.
Now I have my O2 sim in and there is nowhere in the settings to add another cellular plan as it says in Apples' instructions.
if i do about on my phone i can see second sim has an IMEI number but that's it.
So how do you add a carrier to the esim.?
on 22-09-2018 14:25
on 22-09-2018 14:48
on 22-09-2018 14:48
People say they are leaving every year but still come back to the same incompetence every year. I'll never understand this Tbh. We get gripes annually and people take the time to join the community to air their grievances, they read the problems o2 give to so many customers, yet back they come for more of the same year in year out.
on 22-09-2018 18:12
on 24-09-2018 13:21
I am still waiting... my max was dispatched on the 20th, but 'got lost' in one of the DPD warehouses.
DPD is currently investigating as the phone dissapeared from their tracking system.
Delivery location: London
Last location recorded by DPD: Birmigham depot
on 24-09-2018 22:04
on 24-09-2018 22:04
My God, it could be anywhere now. You need to chase O2, it's their responsibility to supply you with the phone you purchased from them. It's not up to you to chase DPD, O2 need to do this.