iPhone XS, iPhone XS Max & iPhone XR Megathread

[Chris_K]

We're pleased to confirm Apple’s latest products, the iPhone Xs and iPhone Xs Max have now launched and are available to purchase from today, Friday 21 September. Customers will be able to pre-order the iPhone XR beginning Friday 19 October, and launching on Friday 26 October.

If you'd like to get your hands on one of these beauties, click the appropriate link below to order online, or alternatively you can call our customer services, or visiting us in-store.

Links for Pay Monthly customers
iPhone Xs	iPhone Xs Max	iPhone XR
Links for Business customers
iPhone Xs	iPhone Xs Max	iPhone XR

Watch the new iPhone in action, with some highlight features above

Questions?
With what is undoubtedly one of the most anticipated device launches of the year, we suspect many of you will have questions. Check out our extensive Q&A section immediately under this post which we hope will answer any questions you have. We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.

Related community discussions

• Which new iPhone are you most excited about?
• Discussion around iOS 12 - Have you updated? What do you think?
• What feature are you most excited for in the new iPhone?

[viridis]

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@THX91 wrote:

Spoke to an O2 rep via live chat this morning and they kept changing their story about whether or not the phone would be shipped today for delivery tomorrow.

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That's because it's live chat.

Historically they are almost always wrong about pre order information because they have an info sheet that says "released 21-09" they almost always translate that as "will ship 21st" which is wrong.

No pre order ever has shipped on day of release, always day before for delivery on release day.

Obviously, stock limitations apply

[anticpated]

Preordering is such a modern gimmick. Has nobody learned anything from the days of Microsoft's reign?

Ah anyway.

[Ilovethiscity]

This is brilliant news! Thanks @Ymsnoms I’m a home order for the Max also but no tracking shown up just yet

[anticpated]

Well enjoy when they do.

[iPortman]

I ordered the 256 GB XS Max in Gold at 07.50 on Friday and there's no delivery information for me yet either.

I really hope it turns up tomorrow (as well as everyone elses) 🙂

[c14nhl]

Confirmation received that device delivered to shop!

[paulybecks]

o2 have scrapped the Yearly Upgrade Programme and are trying to sell us on their new o2 custom plan which gives us "flexibility and control". You aren't slick, o2.

The Yearly Upgrade Programme was consumer-friendly because it meant o2 would cover the remainder of our device plan after a year. With this new system, we'll pay the same total amount for the device plan no matter the length of our contract.

o2 refresh is inferior because no phone is worth the remainder of your device plan after a year so you have to fork out more money to upgrade early.

I understand that this is the way it used to work, but don't try to sell us on it being a better option for your customers than the Yearly Upgrade Programme you offered last year.

I don't think I'm going to redeem my Yearly Upgrade in a few days. I'll hold on to my phone and see what offers other networks have in a year's time when I'm free to leave.

[Gaza7480]

New o2 customer here. I pre-ordered iPhone XS Max 256GB on Friday 14th at 11AM and have received confirmation that the device has been delivered to my selected store! 😊

[SouthRapid]

I’ve ordered my upgrade iPhone XS Max 512Gb 19th September. It was showing a delivery date of ‘From 21st Sept’ Does that mean O2 have a lot of stock? Or will that mean anytime from 21st onwards. Confusing

[viridis]

It means sales in iPhones are on a decline, as such, not may models will be out of stock and will be available and/or delivered tomorrow just fine.