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Level 1: Joiner
Posts: 17
Registered: ‎14-09-2018

Re: Which new iPhone are you most excited about?

This is going to be a quick answer I'm sure.  But has anyone's status changed at all about delivery?  Just that if you ordered with Apple, then statuses are already showing as Awaiting dispatch, and I've seen that with my own eyes...

Posts: 12,917
Topics: 71
Registered: ‎14-01-2014

Re: Which new iPhone are you most excited about?

But Apple have their own system and own notifications so is completely different and irrelevant to o2's ordering status.
The only update you'll get on O2 is "dispatched" then "completed"


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Level 1: Joiner
Posts: 17
Registered: ‎14-09-2018

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

[ Edited ]

OK so theoretically, you were the 1st person to order the phone at say 07:25 on the 14th  and it states 'Delivery from the 21st September'.  You cant get the phone delivered to a work address (tried and O2 wouldnt do this only to my home address) so need to get it delivered.  There are people that have to work, so is it a lottery that i take the day off and expect delivery, or sit and work get home and they have tried to deliver it.

 

Surely they have been processing the orders since the 14th, so should (again theoretically) know when the phones are to be delivered.

 

I know O2 arent as good at communication as Apple, but cant we the clients, get more information.

 

Last year people were calling up, and the agants were telling people it was getting delivered, when in fact they had no idea.  

 

I'd just like a bit more time so i can then agree what i will be doing on Friday.

Posts: 3,021
Topics: 123
Kudos: 232
Blog Posts: 1
Registered: ‎07-04-2012

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

I get my handsets sent to my nearest o2 branch and pick it up when notified by text & earliest convenience.
Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Level 1: Joiner
Posts: 5
Registered: ‎19-04-2014

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

As somebody that has ordered pretty much on launch day every year including last year, the way in which the release month has changed this time, leaves me and I imagine a lot of people out of sync with the release schedule.

 

The whole point of doing the iPhone refresh tariff was to be able to upgrade when the new device comes out. I realise O2 are at the hands of Apple on release dates but do are O2 going to do anything to amend the date people can upgrade from?

 

The t&c's are clear on when you can upgrade, I get that, but for me, If Apple now keeps to a September release I will always be a month out.

 

If O2 don't look at something to rectify this I would probably look at leaving o2 after 20+ years and go on the Apple iPhone program instead.

 

Posts: 85,048
Topics: 521
Registered: ‎04-04-2012

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

As you are on refresh, you can recycle at anytime to pay off the device plan.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎19-04-2014

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

[ Edited ]

Yes, but there is around £100 difference in the recycle value compared to what is left on the device plan.

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Level 1: Joiner
Posts: 19
Registered: ‎11-09-2014

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

Would a 22-23 month plan on their custom plan get round that?

 

Not that o2 deserve defending in any sense, they always handle these yearly pre-orders awfully - just trying to help you out.

Posts: 85,048
Topics: 521
Registered: ‎04-04-2012

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

Ah, I see. Strange for an iPhone.
Will CEX not offer you any more money?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 19
Registered: ‎11-09-2014

Re: iPhone XS, iPhone XS Max & iPhone XR Megathread

Going from previous years - tracking can show 1-2 days before release date within my o2.

o2 likely receive the stock themselves on the Thursday and then dispatch that evening for delivery on the Friday. As long as you're one of the lucky ones that is...

Last year mine was updated about 10PM and came the next day.

Doesnt help with booking off work at that late of a stage though!