12-09-2018 16:03 - edited 19-10-2018 09:18
12-09-2018 16:03 - edited 19-10-2018 09:18
We're pleased to confirm Apple’s latest products, the iPhone Xs and iPhone Xs Max have now launched and are available to purchase from today, Friday 21 September. Customers will be able to pre-order the iPhone XR beginning Friday 19 October, and launching on Friday 26 October.
If you'd like to get your hands on one of these beauties, click the appropriate link below to order online, or alternatively you can call our customer services, or visiting us in-store.
Questions?
With what is undoubtedly one of the most anticipated device launches of the year, we suspect many of you will have questions. Check out our extensive Q&A section immediately under this post which we hope will answer any questions you have. We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.
Related community discussions
on 14-09-2018 12:46
All new o2 phones come unlocked now so maybe that is a way round the esim issue
on 14-09-2018 12:50
on 14-09-2018 12:50
@Grandad wrote:
@Anonymous wrote:
@Grandad wrote:
With the travelling I do mainly in Africa, I think it will (for now) be high expectations to arrive at the border and get them to provision a pre-pay day data pack on an eSIM - it will be much more predictable to use the eSIM for your home network (O2?), and the SIM tray for your overseas network.
The benefits of an esim just became clear, right there.
Yes, very much the benefits of O2 supporting eSIM, so customers can go and play nicely with others. If you check out the providers who do support eSIM https://support.apple.com/en-gb/HT209096 you'll see the majority are in EU, with only USA, Canada and India as 'international' providers. We don't really need a second network to roam around EU (at least until Brexit), so getting a service from the other EU providers on your eSIM isn't highly likely unless your home network is somewhere else in the world.
Every single network provider in the world provides physical SIM cards, but only a few so far support eSIM. The approach must be to provision the eSIM for your 'main' connection wherever possible, and use physical SIM cards everywhere else.
If I had the choice of one of the China market iPhones with a dual SIM tray (2 physical SIM cards and no eSIM), I would have probably just gone for that instead. But the hardware is what it is, and Apple sell it as such because there is a provider in the market that supports the hardware. It just means O2 customers will either have to wait for O2 to support eSIM, or move to EE.
Obviously the other big draw for O2 is the ability to then offer customers in UK 2 contracts / numbers - one work and one personal. I see a huge market for that!
Which will be promptly banned by most employers under the guise of GDPR! Unless you have that separation of data (doesn't Blackberry have that option?), I can't see many corporate purchases of iPhones coming with both sim's enabled as the risk of being fined is high. Rather the opposite, esim enabled only and makes IT's life a whole lot simpler in provisioning it for users.
14-09-2018 13:59 - edited 14-09-2018 14:07
14-09-2018 13:59 - edited 14-09-2018 14:07
@sheepdog wrote:
@Grandad wrote:Obviously the other big draw for O2 is the ability to then offer customers in UK 2 contracts / numbers - one work and one personal. I see a huge market for that!Which will be promptly banned by most employers under the guise of GDPR! Unless you have that separation of data (doesn't Blackberry have that option?), I can't see many corporate purchases of iPhones coming with both sim's enabled as the risk of being fined is high. Rather the opposite, esim enabled only and makes IT's life a whole lot simpler in provisioning it for users.
Corporates who have a policy of playing it extreemely safely may do just that, but the question of personal / company data separation on a personal device is much deeper. To just take your work email address as an example; job_role@company.com does not fall under personal data in GDPR but firstname.lastname@company.com does. It's possible to remotely wipe a users mailbox on their phone without touching the rest of their personal content, so certain levels of granular control do exist. The more we move to mobile work force and BYOD, the more complicated the issue becomes, and I don't think we should hijack the "iPhone Megathread" with that conversation. Even if those tyrannical organisations do decide the boundry of the company / personal content is the physical device itself, which is fair enough if they are providing the device, I think the market for someone having two numbers on their phone is more than big enough. It doesn't have to be a company / personal divide, you might want two numbers for other reasons.
on 14-09-2018 14:31
on 14-09-2018 14:31
How have people been getting on with ordering?
I've seen a lot fewer people than normal both on here and on Twitter saying they've been succesful - but I've also not seen many people complaining about issues ordering. Maybe just less interest in these latest iPhones in general??
I've not been able to get past the payment stage since 7:30AM - despite my payment details being accepted each time. Having not been blown away with the increase in specs this year, I'm wondering if this is all worth the trouble...
on 14-09-2018 14:36
on 14-09-2018 14:36
on 14-09-2018 14:50
on 14-09-2018 14:50
@SaintRC wrote:Having not been blown away with the increase in specs this year, I'm wondering if this is all worth the trouble...
I'm moving from a 2014 iPhone 6+, so while I didn't see the need to upgrade for a few years now, the combined difference over 4 years, and especially the dual SIM, tipped it for me. Other than that, and especially if you are coming from a 8 or X, I'd also need a good reason to drop >£1K on the new model.
At that price, and given the section of the launch about longevity, I expect this XS to last me the best part of 5 years - £200 per year, which is what we used to spend on annual handset refresh cycles. It's that 5 year life expectancy that made me go for the XS instead of waiting for the XR next month.
on 14-09-2018 16:11
on 14-09-2018 17:08
on 14-09-2018 21:15
Hi
I have an upgrade coming up for one of my lines in a couple days and I noticed that there is a price difference on iPhone;
iPhone xs max 256 gb -
- o2 price on a refresh contract is £1407 vat included
- apple store online price is £1249 vat included
I call o2 customer service and they told me “higher price since is a pre order and the price will come down after the 21st”. To me it makes no sense - isn’t refresh contract suppose to be 0% interest on devices?
on 14-09-2018 21:50
on 14-09-2018 21:50