cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone 5 is coming to O2...

Abs
O2 Social Media Team
O2 Social Media Team
  • 1014 Posts
  • 107 Topics
  • 8 Solutions
Registered:

15/9, 16:00 - A blog with Q&As just went up

16/9, 15:10 - A few detals have been added to the page

17/9, 10:30 - Added a few more Q&As 

17/9, 16:15 - Added some more questions & their answers 

 

Q: Where’s the best place to find the latest info about the iPhone 5 on O2?

A: Check out http://j.mp/iPhone5O2 for all the latest information.

 

Q: How much does iPhone 5 cost?

A: You can have a look at our tariffs and prices for iPhone 5 at http://j.mp/iPhone5O2

 

Q: Will you be taking pre-orders for the iPhone 5?

A: Yes, you can pre-order iPhone 5 on O2 but stock is limited, so be quick.

 

Q: When will my iPhone 5 pre-order be delivered?

A: If we get your pre-order before 4pm the day before launch, we’ll get it to you on launch day. The only exception to this will be those customers with an address in the Highlands and Islands.

 

Q: Which tariffs will the iPhone 5 be available on if I grab one from a store?

A: The iPhone 5 will be available on our On & On 24-months tariff as well as the £63 per month tariff over 24 months.

 

Q: Is it available on 12 or 18 month tariffs?

A: the iPhone 5 is only available on 24 month tariffs.

 

Q: I’m at the end of my 12 month Simplicity contract.  Can I upgrade to iPhone 5 online?

A: Yes,  if you are at the end of your contract, you can upgrade to iPhone 5 with online pre-order or on launch day as long as we have the phone in stock.

 

Q: I’m on 12 month Simplicity but still in contract.  Can I upgrade early and get iPhone 5?

A: If you signed up to the special offer £20 a month On & On Simplicity, you’ll need to wait until after 6 months. All other Simplicity customers still in contract will need to go to an O2 retail shop on launch day, Friday 21 September. You will not be able to upgrade online.

 

Q: I’m on 30 day Simplicity.  Can I upgrade to iPhone 5 online?

A: If you’ve been with us for 6 months or longer, yes, you can upgrade with online pre-order as long as we have the phone in stock. Head over to o2.co.uk/upgrade

 

Q: What if I’ve been with O2 for less than 6 months on a Simplicity tariff?  Can I get iPhone 5?

A: It depends on the result of your last credit check. If you don’t see the option to pre-order via o2.co.uk/upgrade give us a call.

 

Q: Why are your Retail store iPhone 5 prices different to your Online/Telesales prices?

A: When you buy iPhone from O2’s website or through our call centres you will be buying it from Carphone Warehouse (O2 will be acting as an agent for Carphone Warehouse).  Carphone Warehouse set their own price for the iPhones we sell on their behalf, so prices may be different when compared to O2 Retail stores.

 

Q: Is the iPhone 5 available on Pay & Go?

A: Yes – you’ll be able to buy iPhone 5 from O2 on launch day.

 

Q: Is there a Fast Track Upgrade option available for existing customers?

A: Existing customers can pay to end their contract early, however the cost will vary depending on your contract. Call us to discuss this further.

 

Q: How do I find out if I’m eligible for an upgrade?

A: Pay Monthly customers can upgrade early depending on their tariff. Find out your upgrade date by texting UPGRADE to 21602. Or check on MyO2 or the My O2 app on your smartphone.

 

Q: How do I get a nano sim?

A: One will come with the iPhone when you get it from O2 – if you’re buying from elsewhere you’ll be able to get one from us from Monday afternoon (17th September).

 

Q: What if I get an iPhone 5 from somewhere else? How do I get a nano sim?

A: You’ll need to pick a nano sim up from one of our stores from Monday afternoon (17th September).Remember – you won’t need to do this if you’re getting your iPhone 5 from O2 – we’ll supply a nano sim with it automatically.

 

Q: Can I buy iPhone 5 on O2, unlock it and use it on another network?

A: We won’t unlock iPhone 5 at this time. This is to make sure that genuine O2 customers get iPhone 5 on O2.

 

Q: Can I get cash for my old phone?

A: Yes, with O2 Recycle, your old phone could be worth up to £260. And do your bit for people and planet with Think Big. Get a quote today and post your old phone once you get your new iPhone. The quote’s valid for up to 14 days.  Find out how much yours is worth at http://www.o2recycle.co.uk

 

 

 You can find all stores here: http://o2.asymmetry.co.uk/

 

 

 

 

12/09/12 - Like the look of the new iPhone 5?

 

So do we – that’s why it’s coming to O2. More details to come over the next few days - keep checking back here for more...

 

13/09/12 - If you want to keep up to date with all the iPhone 5 news? Register for updates at http://j.mp/O2iPhone5

 

14/09/12 (10:30) - Pre-orders will be live from later today! (including info around tariffs & prices)

 

14/09/12 (11:50) - Looking to buy iPhone 5? See what our in-store prices will be when it goes on sale at http://j.mp/OulVwJ

 

14/09/12 (19:15) - Want some great news? Existing O2 customers can now pre-order the iPhone 5. Visit http://www.o2.co.uk/upgrades to get yours!

Message 1 of 1,309
68,512 Views
1,308 REPLIES 1,308

andrewstevenson
  • 172 Posts
  • 11 Topics
  • 0 Solutions
Registered:

there is no excuse for that, i feel that is pathetic, i got the same email last night .  Time is come to go elsewhere, im sure another network will treat you better, cant do much worse

Message 1301 of 1,309
10,874 Views

Anonymous
Not applicable

Hi guys,

Sorry, what's happened? I'm not sure I fully understand Smiley Frustrated

Message 1302 of 1,309
10,868 Views

andrewstevenson
Level 3: Thinker
  • 172 Posts
  • 11 Topics
  • 0 Solutions
Registered:
Hi basically leonard this other guy ordered iPhone same time as me, my phone came but this guy is still waiting, O2 have let him down and give him no answers
Message 1303 of 1,309
10,853 Views

Anonymous
Not applicable

Exactly right. I have been messed about and lied to from the beginning. It is now clear that o2 knew on the 14th that it did not have enough stock to meet it's launch day obligations but continued to promote being able to deliver new phones on the 21st as long as orders were placed by 4pm on the 20th. A downright falsehood that I can only assume was meant to (fraudulently) induce customers into renewing with them or moving to them.

 

Now let me be clear - I fully appreciate the challenges around delivering so many new items - that is a given. What is not acceptable in any way shape or form is to be lied to by your service provider. And to compound this already terrible piece of customer disservice, I have been given inconsistent advice by chat "gurus" each and every time I have spoken to one. 

 

Very, very poor o2. Very, very poor - and you are not even cheap!

Message 1304 of 1,309
10,808 Views

Anonymous
Not applicable
Unfortunately I've had a similar experience… I was told something by CS, upgrades and the store on the Tuesday/Wednesday before the launch. When it came to the launch day I wasted 5/6 hours queuing and in store! I only now just had my 5 connected and missed out on a higher buy back price by £60... It was very poor I'm sad to say, as O2 have been excellent in the past! My complaint is in and if I don't get a suitable response, then it's the ombudsmen! 😞
Message 1305 of 1,309
10,801 Views

andrewstevenson
  • 172 Posts
  • 11 Topics
  • 0 Solutions
Registered:

It is illegal to lie about what stock you have to induce customers into ordering a phone.  Bur i have been told carphone warehouse dealt with the orders and some of the blame needs to lie with them also.  You have every right to go to the ombusman, especially as the law dont lets mobile phone providers give existing customers only 24 month contracts, As to wether that is inforceable via the ombusman that is another matter  http://www.wired.co.uk/news/archive/2011-02/01/ofcom-demands-networks-sell-12-month-contracts

 

 

Message 1306 of 1,309
10,785 Views

Anonymous
Not applicable

I'm afraid it appears to have been lies from day one with o2.

 

After all the "3-5 working days" on Monday garbage, which followed the "on Monday" garbage I was fed on launch day, which itself was preceded by the "on launch day" garbage I got all last week; here I am a full seven days after being promised my new phone. Current status according to My o2; "In progress". Also garbage I'm afraid as my real status is "Planning which Orange shop to visit over the weekend".

Message 1307 of 1,309
10,726 Views

Anonymous
Not applicable

Unfortunately after being on hold for the umpteenth time for 15mins and counting I have decided to hang-up for the last time. I have been with O2 now for well over 6 years and have never had a problem in the past. I am entitled an "upgrade" but to get my iPhone 5 i must take out a "new contract" paying the same charges as a new customer would. Add to this the fact that O2 have no 4G internet in the pipeline in the next 24months and that they cannot match other providers tariffs (mins/texts and data) I have decided to go elsewhere, which I feel is a shame. I shall be asking for my PUK code as soon as my new handset arrives... Bye Bye

Message 1308 of 1,309
10,631 Views

Anonymous
Not applicable

Speaking of lies, 

 

Have you guys already covered their numerous contradicting explanations as to why they refuse to unlock iPhone 5s ?

Well, I had this lovely chat today with an operator : Chat with O2 about unlocking iPhone 5 - Name out.png

 

This situation annoyes me so much that I do take a bit of my time every week to go on a weekly rant, hoping that it'll one day change something, I'm borderline not even bothered to do it anymore.

Message 1309 of 1,309
7,535 Views