iPhone 15 & Watch Series 9 Megathread + FAQ's

[Chris_K]

We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️

iPhone 15

Links for Pay Monthly customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max
Links for Business customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max

Apple Watch Series 9 & Watch Ultra 2

Sport Band 41mmSport Band 45mm	Ultra 2 Alpine Loop SUltra 2 Alpine Loop MUltra 2 Alpine Loop L	Ultra 2 Ocean Band	Ultra 2 Trail Loop
Looking for something else? Find our full Apple Watch range here

Questions?

We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.

[SaintRC]

Received notifications/tracking confirming delivery should be tomorrow 🎉

[Benlfc]

@Dave-O2its not order specific it’s an issue affecting a lot of customers and no it hasn’t rectified itself since my dispatch emails. Take a look on X (Twitter) if you have it by searching @o2 you’ll see many others complaining about it. I was told over the phone it would be back up and running before 4pm today and it isn’t yet 

[madasaf1sh]

You will just have to wait for the techs at o2 to fix it, and to be honest not a lot anyone can do to speed them up... especially if it is waiting on devs to fix it...

Sorry but this is all anyone can tell you... 

[Benlfc]

@madasaf1sh considering it’s been down since this time yesterday it’s not very good, all of twitter is full of complaints about it with not one response, I was told on the phone earlier it would be fixed by 4pm and it still isn’t 

[Enlli]

@Benlfc The people at Customer Services likely have no idea. Say what the customer wants to hear.

[Benlfc]

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@Raj909 wrote:

So I got this email, but I can’t track my order. Every time got to log into My O2 account it gives me the error. The app says my account isn’t ready yet. Is anyone else having this issue? I placed my order as a new customer 

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@Raj909 the tracking number won’t work yet, if it starts with 1550 download the DPD app and register with your details and this should send all the notifications you need 

[MetRP102]

@Dave-O2you say that plus plans are available for upgrades, but the upgrade page does not show this? The link you provided is for new contracts only.

For example, the only upgrade offerings (excluding custom plans) for the 15 pro max are;

Neither of those are designated 'Plus plans' like they are on the new line page here;

Can you please clarify this as I imagine its going to cause mass confusion in stores tomorrow?

[Darin]

@MetRP102 if you click edit plan you’ll see plus plans 

[MetRP102]

@Darin  nope there's no plus plans to be seen?

[Benlfc]

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@MetRP102 wrote:

@Darin  nope there's no plus plans to be seen?

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@MetRP102 there should be, I upgraded to a plus plan