iPhone 15 & Watch Series 9 Megathread + FAQ's

[Chris_K]

We're pleased to announce that the iPhone 15 range is now available to order on O2, along with the Apple Watch Series 9 range, including Watch Ultra 2! See more details and shop links below ➡️

iPhone 15

Links for Pay Monthly customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max
Links for Business customers
iPhone 15	iPhone 15 Plus	iPhone 15 Pro	iPhone 15 Pro Max

Apple Watch Series 9 & Watch Ultra 2

Sport Band 41mmSport Band 45mm	Ultra 2 Alpine Loop SUltra 2 Alpine Loop MUltra 2 Alpine Loop L	Ultra 2 Ocean Band	Ultra 2 Trail Loop
Looking for something else? Find our full Apple Watch range here

Questions?

We're in the process of updating our website and we'll include links to all relevant shop pages as they come online in the coming days. We'll also build upon our extensive FAQ's below as/when any new questions crop up that haven't already been answered.

[SaintRC]

Yep, continual crashing for about 40 mins now...

Has anyone actually managed to checkout/complete an order online yet?

[Zheez]

Probably the most shambolic online ordering experience I've ever encountered this year.  In previous years I've been able to complete checkout within about 15 minutes or so but this time we're at 50 minutes of random errors, slowdown etc.  Meanwhile EE and Vodafone's sites are absolutely fine.  How can it be this broken?

[madasaf1sh]

You will just have to be patient, some colleagues at work have had the same issue with other networks.. 

Just to add on of the Tech channels I am on , and looks like as well Apple have crashed and some phones are now Mid/Late October... 

But agree the o2 site is very glitchy for the iPhone 14.1 aka the 15 (sorry couldnt resist).

[SaintRC]

Agreed!

[Dave-O2]

@SaintRC, @Zheez, @Demonyx 

Sorry, the high demand for the new iPhones means that some customers are running into difficulties when trying to place an order. It’s an intermittent issue that isn’t affecting all orders, so please keep trying. We’ll update as soon as we have more.

[MetRP102]

At first I was a bit annoyed having to visit a store to do the pre-order, but looking at the complaints here of the online process... I feel like I was forced into the best option!

[SaintRC]

I can now make it through the whole process but cannot confirm/checkout at the very end... so frustrating!!

[Zheez]

Same for me.  It's responding ok now but right at the last step I get:

Something went wrong
Please contact our sales team to complete your order
Sorry - something's gone wrong with your order and you'll need to start again.

Please get back in touch with us, we'll help to get your new order placed.

[SaintRC]

Yep, sounds like we're in the same boat ***!

[Papa_Legba]

Hopefully it's failing before it actually submits a credit check request - I've retried checking out a few times and don't want to find out I've had loads of checks added to my report!