Welcome & News
See what’s new in the O2 Community and discuss the latest O2 news.
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Forum Posts

Introducing community badges

Hey everyone, I'm happy to announce the addition of a new feature to the O2 community, badges! Community badges are an award that you can earn by completing certain actions on the community such as creating topics, posting replies and various other a...

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Martin-O2 by Community Manager
  • 3356 Views
  • 33 replies
  • 7 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Community Manager
  • 6358 Views
  • 6 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

MAY 2022 UPDATE - Flubot 1.1 / 2.0 It's been a couple months since our last update, but that doesn't mean these scammers and fraudsters have given up or slowed down - far from it. Scammers are always looking for ways to get unsuspecting users to clic...

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Chris_K by O2 Social Media Team
  • 21583 Views
  • 29 replies
  • 5 kudos

Help & Support from O2 during COVID-19

Hello, and welcome to the O2 Community.If you're reading this, it's likely because you're looking for information or you're having issues getting through to our Customer Services by phone or through our social media. Remember, you can manage your acc...

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Chris_K by O2 Social Media Team
  • 28290 Views
  • 25 replies
  • 2 kudos

Welcome to O2!

Hi there! After the initial excitement and elation of ordering or picking up your shiny new phone and sim you may have a few questions. We want to make your journey with O2 as easy and simple as possible so we have asked our community members to help...

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Marjo by Former Staff
  • 25609 Views
  • 10 replies
  • 1 kudos

How to find help & contact O2: A Guide

Hi everyone, People often search and ask here on the Community how to get in touch with O2 about different types of queries. We've made the below guide and suggestions based on these questions and I hope it's helpful if you're not sure who to contact...

Marjo by Former Staff
  • 64394 Views
  • 25 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Community Manager
  • 120559 Views
  • 2383 replies
  • 10 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

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Martin-O2 by Community Manager
  • 69769 Views
  • 0 replies
  • 16 kudos

4G Connection now available at Anfield Football ground

Hey everyone, I have some great news out of Liverpool at the Anfield football stadium where a new 4G network has just been installed and can be used by O2 customers to keep up to date with the latest news and share pictures during the game! This is a...

Martin-O2 by Community Manager
  • 6396 Views
  • 3 replies
  • 0 kudos

Quick! Win tickets to Shawn Mendes: The Tour

Hi everyone and happy Friday! A quick note just in case you didn't see this opportunity yet on Twitter and would like to participate! Do we have any Shawn Mendes fans on the community? Tomorrow, Saturday 26th May, from 11am to 5pm, there are a few ev...

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Marjo by Former Staff
  • 4976 Views
  • 1 replies
  • 0 kudos

Community Rewards: April 2018

Hi all! I hope you're having a lovely day today. It's that time of the month again... Community Rewards! Each month we like to recognise those many people who contribute on our community by asking and answering questions and participating in discussi...

Marjo by Former Staff
  • 12614 Views
  • 30 replies
  • 1 kudos

TU Go is closing 30th November

Hey all,We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through ...

Chris_K by O2 Social Media Team
  • 77646 Views
  • 1061 replies
  • 1 kudos

O2 Community Guidelines

Hi there! If you have just registered on our community, check out our guide on what the O2 Community is all about and how to get started. If you want to join the community, you can register here. Our community is a great place to get help and advice ...

Marjo by Former Staff
  • 67180 Views
  • 11 replies
  • 5 kudos

Community rewards - March 2018

Hi everyone, Now that spring is officially here and the Easter weekend is over its time for the O2 Community rewards! Each month we have a massive amount of people asking and answering questions on all things related to O2 and mobile and generally ke...

Martin-O2 by Community Manager
  • 14722 Views
  • 30 replies
  • 2 kudos

New Community Manager

Hi everyone! My name is Emilie and I will be joining the Community Team, working alongside @Marjo and @Martin-O2 to make sure everything runs smoothly and help you keep this a fun place to share your knowledge about all things O2 and much much more. ...

EmilieT by Former Staff
  • 25765 Views
  • 27 replies
  • 4 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

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Martin-O2 by Community Manager
  • 69769 Views
  • 0 replies
  • 16 kudos

Huawei P20 & P20 Pro. O2 Pre-order starts 29 March.

Hey all,If you didn't see it, Huawei have today announced their amazing new P20 and P20 Pro smartphones, and you'll be able to pre-order them on O2 from 29 March.Both new P20's have a serious eye on photography, with some of the biggest batteries ava...

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Chris_K by O2 Social Media Team
  • 31289 Views
  • 35 replies
  • 1 kudos

My O2 Overhaul for Pay&Go Customers

Hey everyone, Over the last few months we’ve been working to make some big improvements to My O2 for our Pay & Go customers. You may have already noticed a number of changes but if not here’s a summary: We’ve launched a refreshed allowance and home p...

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Martin-O2 by Community Manager
  • 14460 Views
  • 13 replies
  • 0 kudos