Welcome & News
See what’s new in the O2 Community and discuss the latest O2 news.
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Forum Posts

Introducing community badges

Hey everyone, I'm happy to announce the addition of a new feature to the O2 community, badges! Community badges are an award that you can earn by completing certain actions on the community such as creating topics, posting replies and various other a...

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Martin-O2 by Community Manager
  • 33 replies
  • 6 kudos

Future O2 products & services. Get involved!

Hey everyone, On the O2 Community we regularly trial and beta test various products and services that we're considering bringing to the market. This has allowed us to involve many of our members who have helped provide feedback, comments and thoughts...

Martin-O2 by Community Manager
  • 6 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2021 UPDATE - Stay safe this festive season During this time of the year, we tend to see a heightened level of scams going around, and with many of us taking time off work or winding down for a few days over the festive period, it's easy to ...

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Chris_K by O2 Social Media Team
  • 26 replies
  • 5 kudos

Help & Support from O2 during COVID-19

Hello, and welcome to the O2 Community.If you're reading this, it's likely because you're looking for information or you're having issues getting through to our Customer Services by phone or through our social media. Remember, you can manage your acc...

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Chris_K by O2 Social Media Team
  • 22 replies
  • 2 kudos

Welcome to O2!

Hi there! After the initial excitement and elation of ordering or picking up your shiny new phone and sim you may have a few questions. We want to make your journey with O2 as easy and simple as possible so we have asked our community members to help...

Marjo by Former Staff
  • 10 replies
  • 1 kudos

How to find help & contact O2: A Guide

Hi everyone, People often search and ask here on the Community how to get in touch with O2 about different types of queries. We've made the below guide and suggestions based on these questions and I hope it's helpful if you're not sure who to contact...

Marjo by Former Staff
  • 25 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Community Manager
  • 2137 replies
  • 7 kudos

TU Go is closing 30th November

Hey all,We see some of you have already spotted this but we wanted to confirm that the TU Go app & service will be ending on 30th November. We’ll be notifying all customers that have the TU Go app about this from today, Tuesday 17th October, through ...

Chris_K by O2 Social Media Team
  • 1061 replies
  • 1 kudos

O2 Community Guidelines

Hi there! If you have just registered on our community, check out our guide on what the O2 Community is all about and how to get started. If you want to join the community, you can register here. Our community is a great place to get help and advice ...

Marjo by Former Staff
  • 11 replies
  • 5 kudos

Community rewards - March 2018

Hi everyone, Now that spring is officially here and the Easter weekend is over its time for the O2 Community rewards! Each month we have a massive amount of people asking and answering questions on all things related to O2 and mobile and generally ke...

Martin-O2 by Community Manager
  • 30 replies
  • 2 kudos

New Community Manager

Hi everyone! My name is Emilie and I will be joining the Community Team, working alongside @Marjo and @Martin-O2 to make sure everything runs smoothly and help you keep this a fun place to share your knowledge about all things O2 and much much more. ...

EmilieT by Former Staff
  • 27 replies
  • 4 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

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Martin-O2 by Community Manager
  • 0 replies
  • 16 kudos

Huawei P20 & P20 Pro. O2 Pre-order starts 29 March.

Hey all,If you didn't see it, Huawei have today announced their amazing new P20 and P20 Pro smartphones, and you'll be able to pre-order them on O2 from 29 March.Both new P20's have a serious eye on photography, with some of the biggest batteries ava...

Chris_K by O2 Social Media Team
  • 35 replies
  • 1 kudos

My O2 Overhaul for Pay&Go Customers

Hey everyone, Over the last few months we’ve been working to make some big improvements to My O2 for our Pay & Go customers. You may have already noticed a number of changes but if not here’s a summary: We’ve launched a refreshed allowance and home p...

Martin-O2 by Community Manager
  • 13 replies
  • 0 kudos

O2 wins largest spectrum share in latest auction

We're proud to announce our £500M+ investment in the latest spectrum auction. That’s what powers a network, and ours is about to get even better. How, exactly? Our spectrum acquisition means more 4G for you as well as being 5G ready for the future, a...

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Chris_K by O2 Social Media Team
  • 52 replies
  • 2 kudos

iPhone 8 & 8 Plus (PRODUCT)RED. Pre-order now

Hey everyone,Great news - the iPhone 8 and iPhone 8 Plus are available to pre-order in limited edition (PRODUCT)RED colour today, with pre-orders being delivered from this Friday, 13 April.Just take a look at it - it's gorgeous! Interested? Pre-order...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Upcoming changes to the Community Team

Hi everyone! We would like to give you a quick update on our Community Team, as things are changing bit in the coming days. As some of you may be aware, our Head of Community MercedesS has been taking some personal time recently and has been away for...

Marjo by Former Staff
  • 8 replies
  • 1 kudos