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Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

Well o2 you need to get your staff and systems operatin correctly then I was pointed through your app and website to check if my phone was eligible I was advised it was and would be active on 24 hours I am running a iPhone 5s I then performed a web chat as it had not activated and was advised it would be active in 24 hours sorry for the delay (still a iPhone 5s) I just called customer services and they have never even heard of this new service and started telling me about tugo a terrible system that cost me to miss hundreds of calls till I deleted the account so I think some information sharing may be required at o2
Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

This is wrong on so many levels can o2 answer me this why is it only available to customers who buy the new iPhone model when the iPhone 5s onwards is running the exact same software you can run it out now I am sick of being told you have to buy the latest model to get this feature when we all know you can send the carrier settings to everyone on pay monthly using a iPhone 5s or above if you can use it on the iPhone 7
Posts: 89,319
Topics: 536
Registered: ‎04-04-2012

Re: Wifi and 4G Calling coming to O2

This isn't O2 so no one will answer you I'm afraid.
More phones will come in time though I'm sure.
Just one thing to note though is that EE wifi calling doesn't work abroad as someone said it did. I'm in France now and my EE wifi calling doesn't work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 6,298
Registered: ‎18-02-2016

Re: Wifi and 4G Calling coming to O2

Hey everyone, 

 

I have some great news! From today wifi and 4G calling is being expanded to include the Galaxy S7 and S7 Edge! 

 

To enable Wifi Calling on the S7 you will need the following:

 

  • A Samsung S7 or S7 Edge purchased directly from O2
  • The latest system software installed 
  • the Wifi and 4G bolt on applied 

 

As with the iPhone 7 or 7 Plus, some O2 services are incompatible with Wifi and 4G Calling on the Samsung device. If you're using any of the services below you'll need to make a decision on whether to carry on or switch to Wifi and 4G Calling:

 

  • TU Go
  • O2 Just Call Me
  • Mobex
  • Mobile Recording from O2

 

Since 17 April, Samsung S7 and S7 edge customers have been receiving notification of a new software update. Once this update has been installed, your device will be Wifi and 4G Calling ready – but the options won’t yet appear in your Settings menu. To enable Wifi and 4G Calling, you’ll need to first set it up:

 

  • Regular customers can go to My O2 and tap on Device Details > Wifi and 4G Calling.
  • Business customers need to call in or contact their Digital Advisor or Business Partner.

 

Once this is done, it may take up to 24 hours for the bolt-on to be applied but once it has, the menu options will appear in the Settings menu and can be switched on as follows:

 

  • Settings > Connections > Wifi Calling > switcto On
  • Settings > Connections > Mobile Networks > 4G Calling > switch to On

And that's it you're good to go! 

 

If there any any questions about wifi and 4G calling on the S7 and S7 Edge please let me know. Smiley Wink

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Posts: 71,970
Topics: 550
Registered: ‎04-01-2009

Re: Wifi and 4G Calling coming to O2

My O2 has just updated and this information is available now via the app.Smiley Very Happy

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Level 3: Thinker
Posts: 83
Registered: ‎26-04-2013

Re: Wifi and 4G Calling coming to O2

I think O2 UK should follow other mobile providers in the UK where their wifi calling firmware is made available to more devices without requiring any extra steps to be taken.
Posts: 2,174
Topics: 124
Kudos: 176
Registered: ‎06-11-2014

Re: Wifi and 4G Calling coming to O2

What about the oneplus3t. O2 has an exclusive with oneplus. I can use wi-fi calling in the oneplus3t using a mates ee sim. So the phone is ready
Current Phone: Sony Xperia XZ Premium
Anonymous
Posts: 0

Re: Wifi and 4G Calling coming to O2

Well 4G Voice has arrived and is rolling out across the country.

 

So having an iPhone 5SE I thought I would try it.

 

My O2 Account was switch on via MyO2 on my mobile.

 

Then I tried to switch on 4G Voice & then WiFi. No joy.

 

After chatting for an hour with a GURU it appears that not only will 4G Voice not work (to be expected) in an area where it is not up and running, but in addition, you cannot even switch on the functionality on your phone.

 

So unlike 2G & 3G which switch on seamlessly as you move from one area to another, you have to know you are in a 4G Voice Area and then switch on the 4G & WiFi, the mobile does not do this automatically. I was also told that when you move out of a 4G Voice area your mobile will switch off the buttons in Settings, so you will need to switch it back on the next time you know you are in a 4G Voice area.

 

This is not the seamless experience that I was expecting in the way that my mobilw will work moving to and from 2G and 3G Voice areas.

 

So I have gone back to using my TUGo App.

 

I cannot imagine it will be any time soon that a continuous 4G Voice coverage will be available, so you will be faced with manually switching back and forth to get 4G Voice and go with out TUGo, if you wish to use 4G &WiFi.

Level 1: Joiner
Posts: 1
Registered: ‎15-05-2017

Re: Wifi and 4G Calling coming to O2

Come on add Samsung Galaxy S8+
Posts: 89,319
Topics: 536
Registered: ‎04-04-2012

Re: Wifi and 4G Calling coming to O2

They need to get it working on any device first Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)