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Level 41: Prodigal
Posts: 3,874
Registered: ‎26-03-2014

Re: Welcome to the O2 Community! Introduce yourself here!

Welcome one and all!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 70,212
Topics: 547
Registered: ‎04-01-2009

Re: Welcome to the O2 Community! Introduce yourself here!


@EmilieT wrote:

Good morning everyone, I hope you had a lovely weekend and are ready for a new exciting week on the community Smiley Happy

 

Let's kick it off by warmly welcoming all our newest members - please join me and say hello to ...

 

@Alan6  @AndyC2  @Angie1  @Arpad  @Arthur1  @Charlie545  @colum  @DarkLordVader  @Dfcn  @Eis2019  @Geanina  @Gillybean71  @Glenjamin  @Hollypearce92  @jace777  @Jacqui1  @Laura10  @LeahMoore  @Lesleyj10  @Nev09  @Paige91  @Pauldel  @Ruth4  @Ryan4  @Shannon2  @StNeots  @Vilius  @Wezod5  @Whitefish8  @Yasmin18  

 

We're looking forward to getting to know you better, so please don't hesitate to say hi here, or join in any conversation you fancy Happy Dance


Welcome everyone Wave

Level 26: Upbeat
Posts: 3,627
Registered: ‎03-08-2018

Re: Welcome to the O2 Community! Introduce yourself here!

Hello all new members from me👍


Level 9: Fired up
Posts: 458
Registered: ‎31-05-2019

Re: Welcome to the O2 Community! Introduce yourself here!

Posts: 11,310
Topics: 251
Kudos: 438
Registered: ‎11-01-2014

Re: Welcome to the O2 Community! Introduce yourself here!


It's a warm welcome from me smiling

 

@Alan6  @AndyC2  @Angie1  @Arpad  @Arthur1  @Charlie545  @colum  @DarkLordVader  @Dfcn  @Eis2019  @Geanina  @Gillybean71  @Glenjamin  @Hollypearce92  @jace777  @Jacqui1  @Laura10  @LeahMoore  @Lesleyj10  @Nev09  @Paige91  @Pauldel  @Ruth4  @Ryan4  @Shannon2  @StNeots  @Vilius  @Wezod5  @Whitefish8  @Yasmin18  

 

Welcome autumn banner with golden maple leaves. Vector illustration. Stock Vector - 61582192


 


 

*possum si vollo* *per ardua ad astra*



I don't work for O2
Xperia L1 - The Android Army Marches Onwards
Acer Aspire 5750 laptop
Unlimited Sky Broadband
MI6 - Commander Jane TOP SECRET - Status 00 Licensed To Type - HER MAJESTY'S SECRET SERVICE + pic of a very young Lois Maxwell (have mug to prove it) - Promotion tbc to Data Entry
Level 1: Joiner
Posts: 5
Registered: ‎29-09-2019

Re: Welcome to the O2 Community! Introduce yourself here!

Firstly, I'll give thanks out to the warm welcome wishes... so thanks, really.  It costs nothing to be nice, and I like the fact that this is even a "thing" within the O2 community.  Keep up the good work Community Managers & co.

 

However, I'm going to take the opportunity to point out that the experience I've had so far is extremely poor.  It has been less than a month with O2 and the story so far goes a little like this:

 

1.  A major ordeal going through the porting process and very nearly lost the number I've had for 20 years.  If it wasn't for the contacts I had within the company I recently left behind (that gave me a business line for my role) I would have lost the number as the PAC code had expired, much to my surprise when my partner started receiving calls on her phone for me from family (fortunately not my new employer).  No contact from O2 and the investigation was driven by me - basically get a new PAC or sorry and goodbye! (Getting the PAC is not a straightforward process to this where I came from). 

 

2.  One or two individuals I dealt with to get assistance to resolve this sought to place theblame in my direction, when I'm simply the end user/paying customer - all I needed to do was provide the PAC code in the form, along with my personal information to get everything up and running.  It was inferred that I must have done something wrong when I completed the online form.

 

3.  It took four days (and lots of calls) for this to be fixed.  As you can imagine, I was quite upset about this and the whole debacle, and requested that my contract be cancelled (I was still within the cooking off period).  The individual(s) that I dealt with from the 'front desk' didn't fill me with confidence, and as a result of my prior cancellation request caused some complications when I later agreed to a 50% discount for the duration of the contract - it was never about the money (the number was priceless to me for personal reasons) but I accepted the offer as the escalation engineer worked hard to help restore service.

 

4.  Sadly, I'm now regretting my decision to stay with O2 (again), despite the discount, as there has been a broken mast which covers my home area for at least 2 weeks.  There have been no meaningful updates whatsoever, and I've just started a new job (I work from home often) and so it has been quite embarrasing/stressful not being able to have consistently reliable service to conduct my daily business without continually having problems.

 

I have worked in technology for over 20 years, and I have never experienced such poor service.  I appreciate that these things could be viewed as isolated incidents, but judging by some of the posts I've read on the boards here and my own experience, I'm setting a very low bar in terms of my expectations going forward.

 

Here's hoping that things will improve very soon!

Level 1: Joiner
Posts: 5
Registered: ‎29-09-2019

Re: Welcome to the O2 Community! Introduce yourself here!

please excuse the typo... cooling off period.


 

Level 26: Upbeat
Posts: 3,627
Registered: ‎03-08-2018

Re: Welcome to the O2 Community! Introduce yourself here!

Hey @kevinthemiddle
Sorry to read your story so unhappy an experience. Glad to hear the escalation engineer worked hard to help restore service for you. Sounds awful you have no faith in your services. I can only hope like you that it'll settle down and you'll be able to get on with your o2 services in the future. Best of luck


Posts: 70,212
Topics: 547
Registered: ‎04-01-2009

Re: Welcome to the O2 Community! Introduce yourself here!

It's a shame you have had such a bad experience. I hope all goes well from now on @kevinthemiddle 

Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: Welcome to the O2 Community! Introduce yourself here!

Sorry to hear that you didn't get off to the best start with O2 @kevinthemiddle. Hopefully things will settle down and we're always here to help and answer questions! 

 

We also have a new batch of community members to welcome to the forums... 

 

@11 @Akira1 @Annehm @Antoine @Baoser @Bartosz @Ben6 @Cam1 @Camnat01 @Candy1 @Chris_Helston @Community @Craigmcc5 @Dam456 @Dan5 @DB6815 @ellierose217769 @EmmaM @Esmaemorris @florin1 @gp @gunterstraub @Harry1066 @holleighnicole @Jacob @Jake44 @JakeB @Jaylamps_71 @JBL @Jess95 @Joel1 @Johh @Kayleighv @KiranR @KZK @Laura6 @LCFCTIGERS @lis74 @Lisap18 @lj61 @louis @Lozz @Mihail @mkermali99 @mrpixel @msammels @Paulo @PCdrums @Pinhead667 @Please @Przemek @Reception @Restrictions @ReveredBeard @RH22 @Rozarlyn @Shannon24 @Skimum @Soimix @SRabkerrr @Stacey12 @sTOnebur1 @Stuart123 @Tawn @Trish21 @Weekd @Wolf 

 

Welcome to the community guys! Feel free to drop in and introduce yourself! smile smiling

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