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Welcome to our new look community!

Martin-O2
Community Manager
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Hey everyone, 

 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

 

New home page 

 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

 

MartinO2_1-1628153484207.png

 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

 

MartinO2_2-1628153484206.png

 

On the right of these links you will see your community notifications > private messages and your profile picture.

 

MartinO2_3-1628153484210.png

 

Clicking on your profile picture will bring up a drop down menu which contains the following... 

 

MartinO2_4-1628153485084.png

 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

 

MartinO2_5-1628153485059.png

 

 

MartinO2_6-1628153484211.png

 

 

The next level down is the community search bar and your latests stats and notifications! 

 

MartinO2_7-1628153484435.png

 

 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

 

Screenshot 2021-08-05 at 09.56.08.png

 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

 

MartinO2_8-1628153484465.png

 

 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

 

MartinO2_9-1628153485460.png

 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

 

Screenshot 2021-08-05 at 10.04.39.png

 

Finally the familiar community stats can be found at the very bottom of the page. 

 

MartinO2_11-1628153484301.png

 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

 

MartinO2_12-1628153484560.png

 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

 

MartinO2_13-1628153484565.png

 

The new version has an updated text editor box for topics, replies and private messages. 

 

MartinO2_14-1628153484448.png

 

 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

 

Issue log and updates: 

 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

 

Signature cut off - Fixed. The hight of the signature box has been increased. 

 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

 

Missing options in text editor on mobile view (video link, quote and emoji’s) FixedQuotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

 

Adding unanswered topics to homepage dropdown - FixedA widget for unread posts has been added to the home page. 

 

Guide links not working - FixedGuide links now take you directly to the guide page. 

 

Adding post count and views to replies Fixed. Post count and views have now been added.

 

Errors in footer formatting Fixed. We have now corrected all of the errors.

 

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

 

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

 

Spell checker change from US English to UK English - Investigating

 

Your own posts showing in the unread message page - Investigating 

 

Clicking an unread message takes you to different unread message then highlighted - Investigating

 

Using male/female emoji’s adds extra emoji’s - Investigating

 

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

 

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

 

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 1 of 529
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Cleoriff
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|Totally agree @mm7000gb On this thread you have Martin posting all the info...go to page 2 and all the info is heading the page again?!

*The Game Is On*

Girl in a jacket
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Cleoriff
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@TheresaV wrote:

@MI5 wrote:

Yes already mentioned that my posts show in unread. 

It does say "in response to" on your post so if you click reply on the post you are replying to it automatically mentions the author. 

Not found a quote option yet though....


There is an option to quote posts @MI5 @Cleoriff, just expand the toolbar in your reply and you can see the quote button:

 

Screenshot 2021-08-05 at 12.15.38.png

Screenshot 2021-08-05 at 12.15.44.png


Ok, got that @TheresaV  😂 PS very weird emoji's lol

*The Game Is On*

Girl in a jacket
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Mi-Amigo
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I agree with @Cleoriff and @mm7000gb with regards to OP repeated at top of each page.

This is gonna be a nightmare and confusing when it comes to Word Hunt Diamond next Tuesday.

 

btw still not had any reply to my earlier questions

- what happened to my awards ? where are they ? why were they deleted ? how do I get them back [Martin added them for me last time]?

- where do I find Friends ? Has this been deleted ? Used to be in private messages but can`t see Friends ?

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 23 of 529
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Cleoriff
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@Mi-Amigo wrote:

I agree with @Cleoriff and @mm7000gb with regards to OP repeated at top of each page.

This is gonna be a nightmare and confusing when it comes to Word Hunt Diamond next Tuesday.

 

btw still not had any reply to my earlier questions

- what happened to my awards ? where are they ? why were they deleted ? how do I get them back [Martin added them for me last time]?

- where do I find Friends ? Has this been deleted ? Used to be in private messages but can`t see Friends ?


I agree with the opening topic showing at the top of each new thread @Martin-O2 The Formula one thread started by me on the 4 January 2021 shows that post at the top of every new page. It's stupid and throws the whole thread out of sequence.

PS ONE BIG improvement, you can see all posts before yours posted on the thread. Much better than just seeing the last one.

 

*The Game Is On*

Girl in a jacket
Message 24 of 529
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Mi-Amigo
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@Martin-O2 @TheresaV 

 

Sorry, but there are more questions for you...

 

With new format, how can I tell when a Private Message I`ve sent has been read ?

Can`t seem to find out how. It gives date and time that I sent the message but not when read - which could be seen in the old system. 

Also, why can`t I reply to Private Message received ? Can`t see anyway to do that, nor can I quote member who I want to reply to.

Thirdly, why no emojis available in Private Messages?

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 25 of 529
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Martin-O2
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@mm7000gb@Cleoriff@Mi-Amigo Yes thats a fair point about the OP being displayed on the second, third etc pages. I'll raise that one now. and add it to the issues list. 🙂

 

@Anonymous We've logged the issue with unread posts and will update you as soon as that one is sorted.

 

For the thread preview issue you mentioned could you share a screenshot, either here or drop me a PM so I can see what you mean. Thanks!

 

@Mi-Amigo The issue with your awards not displaying and the elephant being cut off was caused by the signature size resetting when the platform updated. I've increased the size so everyone signature should be visible. I'll take a look at your signature myself to see what's happened there. 

 

For Friends that feature is no longer available.  

 

Edit - It looks like you can still add friends from PM's ! 

Screenshot 2021-08-05 at 14.33.27.png

 

I need to do some testing to find out where those are listed. Another one for the list! 

 

Regarding your questions on PM's I will need to find out if we can check if sent messages have been read or not. I'll add it to the list. 🙂

 

To reply to a PM scroll to the bottom of the message and on the left hand side is a reply button.

 

Screenshot 2021-08-05 at 14.23.10.png

Once you've hit reply you have the same text editor field as in posts with the options for quoting and emojis in the tool bar. 

 

Screenshot 2021-08-05 at 14.25.57.png

 

Let me know if you have any other questions. 🙂

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Mi-Amigo
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Thank you @Martin-O2 for your reply to my questions.

 

As to the signature and the elephant, after much trial and error, posting and redoing I managed to get this re-instated. My issue is still with my two Awards. As you may recall, you added these to my signature before - below the running elephant and above my signature quote. Could I please ask if you could re-instate my Awards as previously?

 

Regards to PMs.

Thank you for clarifying where to find Friends. Good to know that we have not lost that.

 

As to pms read, pleased that is being added to your list and being looked at.

 

Replying to pm. Sorry but that is NOT working. The Reply button is on the bottom of a message but is faded and can`t click on it so cannot use it and therefore cannot reply, nor quote member who pmd me, nor use emojis - another one for your ever growing list ???

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

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Poppysmum
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I still had not got used to the old layout thats why i not been posting much . Now i have to get used to this new layout 😂

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Poppysmum
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I am not a newbie but a golden oldie 🤣 and god help me lol

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Cleoriff
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Well I'm logging off now. I hope when I come back I can get online 😂

*The Game Is On*

Girl in a jacket
Message 30 of 529
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