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Welcome to our new look community!

Martin-O2
Community Manager
Community Manager
  • 7780 Posts
  • 731 Topics
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Registered:

Hey everyone, 

 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

 

New home page 

 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

 

MartinO2_1-1628153484207.png

 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

 

MartinO2_2-1628153484206.png

 

On the right of these links you will see your community notifications > private messages and your profile picture.

 

MartinO2_3-1628153484210.png

 

Clicking on your profile picture will bring up a drop down menu which contains the following... 

 

MartinO2_4-1628153485084.png

 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

 

MartinO2_5-1628153485059.png

 

 

MartinO2_6-1628153484211.png

 

 

The next level down is the community search bar and your latests stats and notifications! 

 

MartinO2_7-1628153484435.png

 

 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

 

Screenshot 2021-08-05 at 09.56.08.png

 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

 

MartinO2_8-1628153484465.png

 

 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

 

MartinO2_9-1628153485460.png

 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

 

Screenshot 2021-08-05 at 10.04.39.png

 

Finally the familiar community stats can be found at the very bottom of the page. 

 

MartinO2_11-1628153484301.png

 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

 

MartinO2_12-1628153484560.png

 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

 

MartinO2_13-1628153484565.png

 

The new version has an updated text editor box for topics, replies and private messages. 

 

MartinO2_14-1628153484448.png

 

 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

 

Issue log and updates: 

 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

 

Signature cut off - Fixed. The hight of the signature box has been increased. 

 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

 

Missing options in text editor on mobile view (video link, quote and emoji’s) FixedQuotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

 

Adding unanswered topics to homepage dropdown - FixedA widget for unread posts has been added to the home page. 

 

Guide links not working - FixedGuide links now take you directly to the guide page. 

 

Adding post count and views to replies Fixed. Post count and views have now been added.

 

Errors in footer formatting Fixed. We have now corrected all of the errors.

 

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

 

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

 

Spell checker change from US English to UK English - Investigating

 

Your own posts showing in the unread message page - Investigating 

 

Clicking an unread message takes you to different unread message then highlighted - Investigating

 

Using male/female emoji’s adds extra emoji’s - Investigating

 

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

 

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

 

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 1 of 526
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Cleoriff
Level 94: Supreme
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Thanks @MI5  face clicked but noted that I cant actually capture your post to show what I'm replying to. What a mess!! Also noted that this post is showing in unread posts! Double mess 🙄

*The Game Is On*

Girl in a jacket
Message 11 of 526
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Martin-O2
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Hey everyone I've added an issue log at the bottom of my OP so we can keep track of what issues have been reported and the status of them. 

 

Some things are just settings that need to be adjusted and other items will need to be updated by the platform provider. We'll be working on these as our top priority throughout the day. If you come across any other issues or bugs let me know in this thread and I can add them to the list. 

 

Thanks for your help and support as we smooth out the kinks in the upgrade! 🙂

 

Issue log and updates: 

 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

 

Posts and PM's showing as unread - Investigating 

 

Signature cut off - Investigating. We've increased the size of the signature which seems to have fixed most issues but some further testing is needed to get this working for everyone 

 

Guide links not working - Investigating

 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

 

Guide and review boards formatting issues - Investigating

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 12 of 526
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MI5
Level 94: Supreme
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Yes already mentioned that my posts show in unread. 

It does say "in response to" on your post so if you click reply on the post you are replying to it automatically mentions the author. 

Not found a quote option yet though....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 526
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TheresaV
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@MI5 wrote:

Yes already mentioned that my posts show in unread. 

It does say "in response to" on your post so if you click reply on the post you are replying to it automatically mentions the author. 

Not found a quote option yet though....


There is an option to quote posts @MI5 @Cleoriff, just expand the toolbar in your reply and you can see the quote button:

 

Screenshot 2021-08-05 at 12.15.38.png

Screenshot 2021-08-05 at 12.15.44.png

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 14 of 526
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Cleoriff
Level 94: Supreme
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So, I can't capture a post I am replying to @Martin-O2 Therefore I could be talking to anyone!

Unread posts is worse.

Off Topic, Totally out of sync. Apart from the pinned posts, all posts  are in any old order. The most recently commented on should be near the top of the list and they aren't.

UNIMPRESSED currently.

*The Game Is On*

Girl in a jacket
Message 15 of 526
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Mi-Amigo
Level 42: Skillful
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@Cleoriff wrote:

So, I can't capture a post I am replying to @Martin-O2 Therefore I could be talking to anyone!

Unread posts is worse.

Off Topic, Totally out of sync. Apart from the pinned posts, all posts  are in any old order. The most recently commented on should be near the top of the list and they aren't.

UNIMPRESSED currently.


Well said @Cleoriff 

Same issue with Off Topic threads being in random order after pinned threads.

Why can`t Off Topic threads be with MOST RECENT and in descending order after pinned threads, as it was previously?  

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 16 of 526
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TheresaV
  • 1922 Posts
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We are working on that @Mi-Amigo @Cleoriff and hopefully have this sorted asap, so that it's sorted by most recent posts again slight_smile 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 17 of 526
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Mi-Amigo
Level 42: Skillful
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@TheresaV wrote:

We are working on that @Mi-Amigo @Cleoriff and hopefully have this sorted asap, so that it's sorted by most recent posts again slight_smile 


Thanks for that @TheresaV 

That will be one less problem thumbsup 

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 18 of 526
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mm7000gb
Level 16: Talkative
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If you have a very long OP/Header to a thread you have to keep scrolling down on every new page, tbh it's a bit tedious imo.

Like this one, you read all the info, then read posts click page 2 and you see all the same info again.

Message 19 of 526
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Anonymous
Not applicable

Can't really see the difference between a read & unread post. Has the number of new posts gone? 

Is there any way to switch off the thread preview? I'm seeing 3 topics per page but the old one i'd see at least 10-15 without the preview (viewing on 11 inch MacBook)

Message 20 of 526
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