Welcome to our new look community!

[Martin-O2]

Hey everyone, 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

New home page 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

On the right of these links you will see your community notifications > private messages and your profile picture.

Clicking on your profile picture will bring up a drop down menu which contains the following... 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

The next level down is the community search bar and your latests stats and notifications! 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

Finally the familiar community stats can be found at the very bottom of the page. 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

The new version has an updated text editor box for topics, replies and private messages. 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

Issue log and updates: 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

Signature cut off - Fixed. The hight of the signature box has been increased. 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

Missing options in text editor on mobile view (video link, quote and emoji’s) - Fixed. Quotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

Adding unanswered topics to homepage dropdown - Fixed. A widget for unread posts has been added to the home page. 

Guide links not working - Fixed. Guide links now take you directly to the guide page. 

Adding post count and views to replies - Fixed. Post count and views have now been added.

Errors in footer formatting - Fixed. We have now corrected all of the errors.

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

Spell checker change from US English to UK English - Investigating

Your own posts showing in the unread message page - Investigating 

Clicking an unread message takes you to different unread message then highlighted - Investigating

Using male/female emoji’s adds extra emoji’s - Investigating

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

[pgn]

The Forum and the main O2 site have the odd bout of fisticuffs, methinks.

If I log into Forum first, logging into O2 works, *except* for the Billing Detail/History section, which barfs with a well-known error.

Conversely, recently only, logging into the main O2 site first means logging into the Forum fails with the errors shown in posts above.

Only solution? Log out of O2 forum, zap cookies (I have Chrome on PC set to zap only O2-related cookies on browser exit, tip available for a fee if you can't find where I've hidden that nugget here on the Forum 😆), and begin again with fresh login to the Forum first.

The joys... 😉

[Cleoriff]

@Martin-O2  I didn't want to start a new thread for this but have a query about moderators.

1) How many are there nowadays and are they meant to be on 24/7?

2) Do the managers take on a moderation role when we use the report function in the drop down menu?

Note I've asked those questions before I come to the point of my post.

As someone who usually reads every unread post, I notice when new members post in the wrong section, meaning Off Topic and Discussions and Feedback. If the question asked is solvable, I ALWAYS report it via  the report function on the post in question. (I do this whether the post is being answered by me or anyone else)

I ask for the post to be moved to the relevant section on the forum.

I've noticed a lot of these requests are being ignored (Please do NOT ask me to make a list as this has been going on since the new forum format changed)

If we report a post which contains personal info, these are amended quickly enough.

If honest I've been here a lot longer than some of the moderators, so I know without a doubt, when a post should be moved. I get a bit miffed when they aren't. Not only are they in the wrong section but people are missing a solution when they aren't moved.

So in an effort to be generous, let me ask if these requests for posts to be moved are missed or now classed as unimportant? 

Your answer will be a deciding factor on whether I will bother to report posts in the wrong section again. Thanks.

[Martin-O2]

@Cleoriff our moderation team cover the out of office ours for us, so that's evenings and weekends. During office ours the community managers deal with the content reports. 

Apologies if any of these reports have been missed. Please do continue to report any topics that are in the wrong place and I'll have a chat with the moderation team when we next speak to make sure that we are aligned on which topics need to be moved. 🙂

[Cleoriff]

Thanks for your answer Martin. I didn't realise our mods didn't work during the day!

I'll certainly continue to report posts which are in the wrong place.

[Cleoriff]

I tried to send a PM to yourself tonight @Martin-O2 

I got this message

I wasn't aware there was a limit on the number of PM's we can send??!

[pgn]

When are the mobile format functions going to be fixed?

Can't add a YouTube vid or hide a URL within some text without fiddling with browser settings, driving me nuts...

Come on, basic functions, not premium features, people! 😡

[Cleoriff]

Ah well, as you've  started it @pgn ...I'll go for the PC issues STILL not fixed.

1) Own posts appearing as unread UNLESS the page of the post is refreshed

2) All long running topics taking you to the FIRST post instead of the last one posted (unless you are responding to an email.

3)  I understood that @Martin-O2 could add the favourite (now missing) emoji's. Thread here EMOJI's 

4) Finally a decision was to be made about spellcheck function. I prefer we stay with the new one we have now where red lines appear underneath a misspelt word. Only downside is it's US English 😂

[Mi-Amigo]

@Martin-O2 

I agree with the comments by @pgn and @Cleoriff 

Despite you having ticketing the platform provider team, issues still remain unresolved - over TWO MONTHS after the New Look was dropped on us.

To add to the issue regarding Emojis.

If I copy and paste any text containing the new emojis, it enlarges the size of the emoji and breaks the run of text so emoji is on a separate line - for example, when I give the answers to WRQ 

Q1 correct - awarded 

  Q2 correct - awarded 

  Q3 correct - awarded 

The only way round this is to manually type the text [rather than copy and paste] and to insert the emoji for each and every place needed, which is time consuming - given that there can be up to 10 people taking part in WRQ each with  up to 8 answers - so I have to insert up to 80 emojis !!! That is no joke...

Please get it fixed. 

[Cleoriff]

Yes @Mi-Amigo inserting our old emojis into any thread creates problems as they drop down to the page below and can't be moved back. This is why I've stopped using the welcome emoji on the welcome to new members thread. If the old ones were part of a community package inserted into the new emoji box, then we wouldn't have this issue,

Sadly I'm finding the old emoji's we collected on your thread are now losing clarity and crispness.

[Mi-Amigo]

Sadly I'm finding the old emoji's we collected on your thread are now losing clarity and crispness.

---

Precisely @Cleoriff 

I`ve been using the Welcome emoji in the Welcome To The Community thread as I have done before the New Look but even using the emojis off the Emjois thread, the Welcome emoji is faded and blurred...

A warm 

Something else to add to the "Get it fixed" files...