Virgin Mobile customers begin move to O2 Plans

[Martin-O2]

Hi everyone, 

Virgin Media O2 will be giving millions of its customers more data and extra benefits this year as it begins moving all Virgin Mobile customers over to O2’s range of plans.

From February, the company will start sending communications to the first group of Virgin Mobile customers to let them know that their current service will transfer over to a new O2 plan. As part of this migration, millions of customers will receive unlimited texts and voice calls, and either double the data or unlimited data for the same amount each month – no customers will see the cost of their plan rise as a result of this move. This will be alongside access to Priority from O2 and other O2 benefits such as extra roaming destinations and continued inclusive EU roaming, something not offered to all customers by any other major mobile network.

The move will occur seamlessly and over the air for the vast majority of customers with no need to replace SIMs, port phone numbers or change billing dates or information. Exact details of the changes and steps will be outlined clearly to individual customers at least 30 days ahead of their migration taking place. Migrations will occur throughout the year, and by the end of 2023 all existing and newly joined Virgin Mobile customers will have been moved to O2 plans.

This represents a key pillar in Virgin Media O2’s integration, with the first stage of this plan completed at the end of last year when the entire Virgin Mobile base transferred over to using the O2 network – so all data, voice and text traffic is already using the company’s connectivity. This latest stage now marks the moment when customer plans start moving over to O2.

Virgin Mobile will continue to offer flexible handset contracts and 30-day rolling SIM only plans this year, with a variety of options under consideration regarding the use of the Virgin Mobile brand in future.

Gareth Turpin, Chief Commercial Officer at Virgin Media O2 said: “This is a major milestone moment for Virgin Media O2 as our Virgin Mobile customers start moving over to O2 plans, receiving added value and benefits on top. Our teams will guide customers through every step of the migration, and we’re laser focused on making sure this all occurs in the most hassle-free way possible. With all of our mobile brands now powered by the award-winning O2 network, we are making fantastic progress in our integration plans while continuing to deliver a range of knockout mobile services that cater for all needs.”

Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof.

O2 provides 4G services to 99% of the UK and 5G services to more than 800 towns and cities with a plan to cover 50% of the UK population with 5G this year. It also stands alone as the only major mobile network to not reintroduce EU roaming fees and, since the app launched, has provided more than £200 million of savings to customers through Priority from O2 which offer customers exclusive access to rewards, unique experiences and daily perks, as well as Priority Tickets for thousands of gigs and events across the UK.

[Enlli]

Was on the cards when they stopped doing anything but 30 day rolling contracts.

[MI5]

Good grief.

A network already teetering on the brink about to be pushed over completely !!

[Cleoriff]

Let's hope the error codes on Apple watches has been sorted by then!

All we are doing currently is referring all these members to the O2 advisors!

Talk about overkill.

[gmarkj]

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@MI5 wrote:

Good grief.

A network already teetering on the brink about to be pushed over completely !!

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The capacity is already being used (they moved over before Christmas) and probably accounts for a large proportion of the issues we see about slow speeds and congestion on the network @MI5 .

The problem now will be that the o2 customer service team will get swamped with the ~ 3.5 million more people trying to contact them! 

[Enlli]

Life should be fun on the Virgin Forum.

How long have we had Volt and they are still screwing that up.

[jonsie]

Seamlessly and hassle-free....two words definitely not associated with VirginmediaO2

[Bambino]

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@jonsie wrote:

Seamlessly and hassle-free....two words definitely not associated with VirginmediaO2

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[madasaf1sh]

Four words that don't apply to any Tech Company doing migrations " Seamlessly and Hassle Free"

That's the jinx been put on the migration... 

Think ill grab some pop corn, and watch the bun fight on the VM Community

[Luke30]

Hi I'm on virgin mobile as well as being on o2 and my virgin mobile contact comes to an end on February next year and I will be planing to get it set on the network to get it cancel instead of the network renewing it as I am moving from o2 and virgin mobile to sky mobile as I have sky boardband and TV.