Uswitch Telecoms Awards 2023

[Chris_K]

Hey everyone,

This week we were up for some trophies from the Uswitch Telecoms Awards 2023 and we're delighted to say... WE WON, not just twice with O2, but a third time if you include Virgin Media's award (which we are, since we're now one big Virgin Media O2 family). So, here's what we've won:

O2: Best for Roaming

O2: Most Popular Provider (Mobile)

Virgin Media: Most Popular Broadband Provider

The Uswitch Telecoms Awards are awarded off the back of a Consumer Survey and a set of Judges choices. The consumer research was conducted by Opinium on behalf of Uswitch and Sampled 22,832 UK adults who are responsible for either their home broadband (20,028) or mobile (21,670) between 20th December 2022 - 5th January 2023.

[pgn]

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@Cleoriff wrote:

@pgn 

Re 'Support for Wearables', I expect you are talking about the long running saga of the Apple Watch?

You know the one....with it's Errors No 1-100? 😂

Also the one which isn't an issue with EE or Three?

No fix, no feedback....just constant referral to the IT back office?

THAT Wearable Support? 🙄

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The very same, @Cleoriff, yes.

I could also add "Compliance to Ofcom directives" with respect to ease of Porting.

I don't know what category the nagging OTP, or 2FA by SMS, goes into...

But hey:

[Cleoriff]

I wonder who these 21,000+ people were who filled in the mobile section?...were they the same folk who completed the broadband section?

Were they O2 employees?

Lot of regulars on here and haven't heard of ONE who was asked to complete the survey?

OR:

Did we miss out by refusing to complete the damn pop up survey? Questions abound!!

[Enlli]

Sometimes being popular is not enough

Beware the Ides of March

 

[Chris_K]

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@Cleoriff wrote:

@Chris_K 

Very well done. However there should have been an award for best, most helpful community.

Due to the work done on here from the knowledgeable members, we must be saving VMO2 an absolute ton of money. Maybe that deserves an award as well?

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You know I wouldn't be against that - I for one would always rate this as one of the best online support communities (if not the best from what I've seen), especially when directly related to networks/telco's, but USwitch's testing methodology wouldn't work when applied to an online Community, so they'd need a whole new approach for it which ultimately is what would probably stop it from happening.

It's fully in the control of those who perform the tests/surveys/grading (eg, USwitch etc), but hopefully maybe in the future at some point?

As for who was contacted for the polls, I enjoy a good conspiracy theory now and then but this was 100% impartial and independently run by 'Opinium Research' who were comissioned by USwitch themselves; we or any other winner/nomination have zero control or insight into that. There's more info here around how the polls were conducted.

[Cleoriff]

Thanks for that explanation @Chris_K 👍

[Patricia1066]

Congratulations VMO2. I have been with VM since the days of ntlworld, nearly 20 years now, house moves and all. I always thought that the technical help was very good, and in my area SE England, we get access to an engineer visit quickly. Very few problems over the years in my experience, once you accept the morning reduction in speed due to line congestion. 

But the best test (I think) isn't popularity, it's how hard they try to keep your business, and that is top notch. 

I think the forum here on O2 is exceptional. The regulars here support so many people who really hate holding on to speak to someone. Or who have a phone technology issue to get sorted, something CS won't necessarily have trained in. I was with EE then Plusnet, and had no idea if others had problems because there wasn't an open forum. (Just found a Plusnet forum full of the same issues, never knew it existed!)