Re: Uswitch Telecoms Awards 2023

Chris_K · ‎10-03-2023

Hey everyone,

This week we were up for some trophies from the Uswitch Telecoms Awards 2023 and we're delighted to say... WE WON, not just twice with O2, but a third time if you include Virgin Media's award (which we are, since we're now one big Virgin Media O2 family). So, here's what we've won:

O2: Best for Roaming

O2: Most Popular Provider (Mobile)

Virgin Media: Most Popular Broadband Provider

The Uswitch Telecoms Awards are awarded off the back of a Consumer Survey and a set of Judges choices. The consumer research was conducted by Opinium on behalf of Uswitch and Sampled 22,832 UK adults who are responsible for either their home broadband (20,028) or mobile (21,670) between 20th December 2022 - 5th January 2023.

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Cleoriff · ‎11-03-2023

@Chris_K

Very well done. However there should have been an award for best, most helpful community.

Due to the work done on here from the knowledgeable members, we must be saving VMO2 an absolute ton of money. Maybe that deserves an award as well?

Veritas Numquam Perit

madasaf1sh · ‎11-03-2023

Totally Agree... @Cleoriff

Wonder how much we save in CS staff...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cleoriff · ‎11-03-2023

A lot more than we are given credit for I suspect @madasaf1sh ....

Veritas Numquam Perit

Enlli · ‎11-03-2023

However, there is a huge gap between 'Most Popular' and best performing

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Cleoriff · ‎11-03-2023

I doubt there is an award for 'Best Performing' @Enlli 🙄

Veritas Numquam Perit

jonsie · ‎11-03-2023

Despite it's 'popularity' I would put VMO2 3rd or 4th in best performing network

And despite being most popular I wonder how they fare in customer churn numbers....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎11-03-2023

There’s no fixed data allowance with O2 Travel, so to manage traffic (including audio and video streaming) we limit the service to 500kbps.

Seriously?

I DO NOT WORK FOR O2

pgn · ‎12-03-2023

@Bambino wrote:

There’s no fixed data allowance with O2 Travel, so to manage traffic (including audio and video streaming) we limit the service to 500kbps.

Seriously?

Missed out the words "...for roaming in their designated 'Europe' zone" 🙄

Not snappy enough then though... and what about "Support for Wearables"?

And "Most intrusive opinion poll", that damned pop-up has been interrupting my Forum browsing a number of times in the last hour! 😤

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

Cleoriff · ‎12-03-2023

@pgn

Re 'Support for Wearables', I expect you are talking about the long running saga of the Apple Watch?

You know the one....with it's Errors No 1-100? 😂

Also the one which isn't an issue with EE or Three?

No fix, no feedback....just constant referral to the IT back office?

THAT Wearable Support? 🙄

Veritas Numquam Perit