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Re: Use your UK bundles in Europe!

[ Edited ]

@viridis

None

 

and this is the Key Factors that are in the Terms and even though it mentions o2 travel, this is the latest one which has been recently updated.

 

Roaming abroad O2 Travel customers who exceed 50Mb per day will experience limited throughput for web browsing, e-mail, social networking, video and VPN services, which may slow these services down. O2 Travel customers’ who use Peer to Peer, file transfer, network storage or gaming applications or services whilst roaming abroad, will be provided with limited throughput which will slow these services down.

 

it also states in their roaming terms that data will not be the same as the uk and may be slower

 

more info here

http://static.o2.co.uk/www/docs/kana/traffic_management.pdf

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Posts: 83,260
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Re: Use your UK bundles in Europe!

Posts: 5,063
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Registered: ‎19-09-2014

Re: Use your UK bundles in Europe!


@darrengf wrote:

what is going on at o2.


They are committed to not keeping up with their competitors.

"My life is a facsimile of a sham"
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Re: Use your UK bundles in Europe!

@Beenherebefore Yep which is a shame as they could have lead the way.

 

this can now be a turning point if other 3 networks offer better roaming as this is what they are going to shine and set them apart from o2

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Level 39: Midshipman
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Re: Use your UK bundles in Europe!

Totally agree, and especially to enterprises who have a lot of roaming handsets.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: Use your UK bundles in Europe!

Thanks everyone for the feedback! Please keep sharing your ideas with us Feedback

 

And don't forget that O2 is giving away 3 weekend breaks to a European destination!!! Each break is for 2 people and includes flights, accommodation and £500 spending money. Check out the terms and conditions here!!!

 

Thanks @Martin-O2 for the update! 

 

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Level 2: Apprentice
Posts: 36
Registered: ‎05-06-2015

Re: Use your UK bundles in Europe!


@Martin-O2 wrote:

O2’s Europe Zone covers 47 countries for Pay Monthly and Business customers. These are: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, The Netherlands and Vatican City. Destinations outside the EU/EEA are also included – Guernsey, Isle of Man, Jersey, Monaco and Switzerland.


@Martin-O2  - Your mention of "47 countries" is misleading. Of these "47 countries":

  • 30 are EU/EEA countries, where O2 is obliged to charge domestic prices by law from 15th June 2017.
  • 1 is an EU/EEA territory (Gibraltar), where O2 is obliged to charge domestic prices by law from 15th June 2017.
  • 9 are regions of EU countries already listed and therefore should not be listed as separate countries - "Azores, Canary Islands, French Guiana, Guadeloupe, Madeira, Martinique, Reunion Islands [sic], Saint Barthelemy, Saint Martin (French)"
  • 2 are such small countries that for telephony purposes they are part of Italy - San Marino and Vatican City. These two countries are served only by Italian networks.
  • 2 are genuine non-EEA countries where O2 might offer a competitive advantage over other UK networks - Monaco and Switzerland.
  • 3 are genuine non-EEA territories where O2 might offer a competitive advantage over other UK networks - Guernsey, Isle of Man and Jersey.

Particularly in view of the 9 regions listed above that are not countries, by stating "47 countries" O2 is breaching Regulation 5(5) of the Consumer Protection from Unfair Trading Regulations 2008. I have no doubt that the figure of "47 countries" is intended to appear higher to consumers than Three's figure of 42 destinations.

 

It is also apparent that O2 is presenting roaming at domestic prices as a distinctive feature of its product, but only 5 of the "47 countries" are places where O2 does not have to provide roaming at domestic prices by law. I should remind you that Schedule 1 Paragraph 10 of the Consumer Protection from Unfair Trading Regulations 2008 describes "Presenting rights given to consumers in law as a distinctive feature of the trader’s offer" as an unfair commercial practice.

 

I suggest that you urgently refer this matter to your legal department and remove the misleading marketing material.

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Re: Use your UK bundles in Europe!

Interesting



Posts: 5,063
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Registered: ‎19-09-2014

Re: Use your UK bundles in Europe!

Unless consumers report companies to the Advertising Standards Authority nothing will happen.

It's like you or me speeding in a 30mph zone, we can do it and get away with it until a speed camera catches us.
"My life is a facsimile of a sham"
Posts: 2,080
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Registered: ‎04-05-2008

Re: Use your UK bundles in Europe!

Vodafone lists the countries differently. They list the main county and including country (Not listed separately)

http://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vfcon079682.pdf

 

EE list it similar to o2

http://shop.ee.co.uk/international/travelling-abroad#destinations

 

as far as I'm aware. It's always been like this and I'm sure by now some where some one would have said something or ofcom would have noticed.

 

im not saying it's right or wrong, but consumers ask a lot if certain places are covered because it just says Spain and not Canary Islands.  All this does is make it clearer.

 

but I get where you are coming from. 

 

Interesting one one at that. 

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