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Use your UK bundles in Europe!

Martin-O2
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Hi everyone, 

 

We have some great news regarding roaming in Europe.

 

from 15 June customers on O2’s Pay Monthly, Pay As You Go and Business tariffs will be able to use their inclusive allowances while travelling in Europe. So while the weather will hopefully be different to the UK, using their phone won’t be. And to celebrate, three lucky people will have the chance to win a weekend break to a European destination.

 

O2 customers don’t need to do anything to take advantage of the changes. Instead, from Thursday 15 June they’ll simply be able to make and receive calls and texts to anyone in O2’s Europe Zone and use their data allowance too. If they need extra data while they’re abroad, O2 customers will be able to add a Bolt On just like they can at home – they’ll be able to use any leftover data when they return too.

 

To help get people in to the holiday spirit, O2 is giving away three weekend breaks to a European destination and full details will be announced through its social media channels later today. Each break is for two people and includes flights, accommodation and £500 spending money. For more info on this giveaway check out the terms and conditions here wink

 

O2’s Europe Zone covers 47 countries for Pay Monthly and Business customers. These are: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, The Netherlands and Vatican City. Destinations outside the EU/EEA are also included – Guernsey, Isle of Man, Jersey, Monaco and Switzerland.

 

For Pay As You Go customers Guernsey, Isle of Man, Jersey, Monaco and Switzerland aren’t included in O2’s Europe Zone. Customers can still access these destinations at O2’s standard European rates or via the O2 Travel Bolt On. Pay As You Go £30 Big Bundle customers can use up to 10GB of their 20GB data allowance.

 

  • From 15 June, O2 customers can use their inclusive calls, texts and data bundles when travelling to Europe at no extra cost.
  • O2’s Europe Zone for Pay Monthly and Business customers covers 47 countries including Jersey, Guernsey and Switzerland.
  • A chance to win one of three European weekend trips for two people in June, July and August including flights, accommodation and £500 spending money

 

O2 will be texting its customers about the changes from 15 May. For more information, including all the applicable terms and conditions see below.

 

Pay Monthly terms and conditions

Pay As You Go terms and conditions

 

If you have any questions about the roaming changes please ask wink

 

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Anonymous
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do we know if O2 will impose data speed restrictions after 50MB like they do now?

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MI5
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@Anonymous wrote:

do we know if O2 will impose data speed restrictions after 50MB like they do now?


No, not yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Martin-O2
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We're waiting on answers to that question and the others raised in this thread. I'll post an update once I have more information. wink

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Anonymous
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Thanks @Martin-O2 and @MI5 for your responses.

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Beenherebefore
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@Anonymous wrote:

do we know if O2 will impose data speed restrictions after 50MB like they do now?


https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/roaming-15june-question/m-p/1050932#M128560

"My life is a facsimile of a sham"
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Anonymous
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@Beenherebefore wrote:

@Anonymous wrote:

do we know if O2 will impose data speed restrictions after 50MB like they do now?


https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/roaming-15june-question/m-p/1050932#M128560


You mean its been mentioned before @Beenherebefore ??? Shocked

 

Thanks for the link!

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Beenherebefore
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Sort of.....but keep your hopes up, sometimes O2 do things when they don't have to.......now let me think of an example..........
"My life is a facsimile of a sham"
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viridis
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Removing chargers to save the world....



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darrengf
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Hi @NFH

I know that you were keen to see how the network were showing how many destinations or extras that they were creating.

 

well Vodafone have gone from 40 to 50 today now and clearly shows via a map of all the 50.

 

so Vodafone have done the same as all the other networks. 

 

I know now what you were saying early, but nearly all customers will see this much easier than saying can I use my roaming in Canary Islands as before it used to say Spain etc.  Some people did not know that Canary Islands for example are part of Spain.

 

to me it's a much clearer list that all the networks are doing,  right or wrong, it must be allowed as I can advise all mobile networks even in Eu and further away do the same.

 

ome network overseas says you can use your phone in England, Scotland, Wales and Norther Ireland.  People don't always know what is a part of one is part of another.

 

👍. Thanks

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NFH
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@darrengf wrote:

Hi @NFH

I know that you were keen to see how the network were showing how many destinations or extras that they were creating.

 

well Vodafone have gone from 40 to 50 today now and clearly shows via a map of all the 50.

 

so Vodafone have done the same as all the other networks. 

 

I know now what you were saying early, but nearly all customers will see this much easier than saying can I use my roaming in Canary Islands as before it used to say Spain etc.  Some people did not know that Canary Islands for example are part of Spain.

 

to me it's a much clearer list that all the networks are doing,  right or wrong, it must be allowed as I can advise all mobile networks even in Eu and further away do the same.

 

ome network overseas says you can use your phone in England, Scotland, Wales and Norther Ireland.  People don't always know what is a part of one is part of another.

 

👍. Thanks


It's helpful to list regions or islands of countries, but it is blatantly misleading to double-count any country in a headline total of destinations. Vodafone writes at https://www.vodafone.co.uk/explore/costs/travelling-abroad/global-roaming/index.htm that "There’s no extra charge to use your home plan in our 50 Roam-free destinations". This is blatantly misleading, as there are only 41 destinations.

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