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Use your UK bundles in Europe!

Community Manager
Community Manager
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Hi everyone, 


We have some great news regarding roaming in Europe.


from 15 June customers on O2’s Pay Monthly, Pay As You Go and Business tariffs will be able to use their inclusive allowances while travelling in Europe. So while the weather will hopefully be different to the UK, using their phone won’t be. And to celebrate, three lucky people will have the chance to win a weekend break to a European destination.


O2 customers don’t need to do anything to take advantage of the changes. Instead, from Thursday 15 June they’ll simply be able to make and receive calls and texts to anyone in O2’s Europe Zone and use their data allowance too. If they need extra data while they’re abroad, O2 customers will be able to add a Bolt On just like they can at home – they’ll be able to use any leftover data when they return too.


To help get people in to the holiday spirit, O2 is giving away three weekend breaks to a European destination and full details will be announced through its social media channels later today. Each break is for two people and includes flights, accommodation and £500 spending money. For more info on this giveaway check out the terms and conditions here wink


O2’s Europe Zone covers 47 countries for Pay Monthly and Business customers. These are: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, The Netherlands and Vatican City. Destinations outside the EU/EEA are also included – Guernsey, Isle of Man, Jersey, Monaco and Switzerland.


For Pay As You Go customers Guernsey, Isle of Man, Jersey, Monaco and Switzerland aren’t included in O2’s Europe Zone. Customers can still access these destinations at O2’s standard European rates or via the O2 Travel Bolt On. Pay As You Go £30 Big Bundle customers can use up to 10GB of their 20GB data allowance.


  • From 15 June, O2 customers can use their inclusive calls, texts and data bundles when travelling to Europe at no extra cost.
  • O2’s Europe Zone for Pay Monthly and Business customers covers 47 countries including Jersey, Guernsey and Switzerland.
  • A chance to win one of three European weekend trips for two people in June, July and August including flights, accommodation and £500 spending money


O2 will be texting its customers about the changes from 15 May. For more information, including all the applicable terms and conditions see below.


Pay Monthly terms and conditions

Pay As You Go terms and conditions


If you have any questions about the roaming changes please ask wink


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Message 1 of 72

Level 2: Apprentice
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@MI5 wrote:
I just watched the Three commercial on TV and it states "60 Destinations" (not countries) and lists them here

@MI5  - As I stated above, Three has disclosed only 53 destinations (8 of which are bogus). Can you find 60 destinations on your above link? I can see only 53.

Message 71 of 72

Not applicable
I've been holding on to see if o2 would do something about the diabolical roaming data speeds but from what I've read here it doesn't look like its going to change.

It's a real shame as I've had no other issues with o2 in the 3 years I've been with them. I travel abroad several times a year and it's frustrating having to find Wi-Fi constantly.

The fact that o2 don't offer 4G roaming is poor but the fact that they throttle 3G after such a small amount of usage is simply pathetic.
Message 72 of 72