Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Highlighted
Level 2: Apprentice
Posts: 36
Registered: ‎05-06-2015

Re: Use your UK bundles in Europe!


@darrengf wrote:

as far as I'm aware. It's always been like this and I'm sure by now some where some one would have said something or ofcom would have noticed.

 

im not saying it's right or wrong, but consumers ask a lot if certain places are covered because it just says Spain and not Canary Islands.  All this does is make it clearer.


The issue here is not listing regions or islands for clarification purposes, but misleadingly counting them as separate countries in the total of "47 countries", which consumers will inevitably compare to Three's "42 destinations". It's fine to show that the Canary Islands, for example, are included, but not to state "47 countries", which is blatant lying. Instead it should say "32 countries and 4 territories" or "36 destinations".

Anonymous
Posts: 0

Re: Use your UK bundles in Europe!

Well Martin, I have very BAD news for you about roaming in the Canary Islands:

 

I used to be able to connect to a roaming network immediately my phone was turned on over there - and reconnect to O2 when back in the UK automatically.

 

O2 seem to have crippled Auto selection for everyone now, surprising as Telefonica in Spain own O2 - I can't even connect automatically on my stone-age PAYG O2 phone from 2017 and on my monthly tariff smartphone it's been like that for some time.  I put the latter down to the fact that it was an unlocked smartphone, but since my simple PAYG stopped connecting this year I've started to doubt this theory.

 

O2 Customer Services have been absolutely no help whatsoever - ring them - select option - listen to ten minutes of music-on-hold - explain problem to someone with a foreign accent - ask to speak to someone technical - more music on hold - explain again - technical person drops your call.  

 

Above loop repeats - give up.

Anonymous
Posts: 0

Re: Use your UK bundles in Europe!

Actually being able to connect to a EU network telephone provider with a simple phone handset automatically would be nice - and then connect back to O2 in the UK upon one's return.  Like we used to be able to do, Martin.

Level 2: Apprentice
Posts: 36
Registered: ‎05-06-2015

Re: Use your UK bundles in Europe!


@darrengf wrote:

Vodafone lists the countries differently. They list the main county and including country (Not listed separately)

http://www.vodafone.co.uk/cs/groups/public/documents/webcontent/vfcon079682.pdf


Vodafone advertises that 40 destinations are covered. Vodafone is mostly accurate with limited exceptions. It counts the French West Indies (but no other départements of France) as a separate destination, despite them being part of France (not an overseas territory), and it counts San Marino as separate destination despite it being for mobile telephony purposes part of Italy. At the same time, Vodafone incorrectly includes the Faroe Islands as part of Denmark, despite them being outside the EEA and a separate jurisdiction for mobile telephony purposes, and it groups Jersey and Guernsey together as the Channel Islands, despite them being separate jurisdictions. Therefore Vodafone's total of 40 destinations is correct but only by accident.

Level 2: Apprentice
Posts: 36
Registered: ‎05-06-2015

Re: Use your UK bundles in Europe!


@darrengf wrote:

EE list it similar to o2

http://shop.ee.co.uk/international/travelling-abroad#destinations


Indeed. EE advertises "48 destinations", specifically "Austria, Azores, Belgium, Bulgaria, Croatia, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Cyprus (not including Northern Cyprus), Reunion Islands, Romania, Saint Martin, Saint Barthelemy, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy)". Of the "48 destinations", 10 are regions or islands of EU countries already listed and therefore should not be counted in the total - "Azores, Canary Islands, French Guyana, Guadeloupe, Madeira, Martinique, Mayotte, Reunion Islands [sic], Saint Barthelemy, Saint Martin". San Marino and Vatican City should not be counted because for mobile telephony purposes they are part of Italy. The truth is that EE applies domestic prices to only 36 countries and territories. Furthermore, EE misleadingly states that roaming will be "free" in these destinations, which Schedule 1 Paragraph 20 of the Consumer Protection from Unfair Trading Regulations 2008 describes as an unfair commercial practice. Roaming is not free, but charged at domestic prices; a payment is required.

Posts: 2,080
Topics: 48
Kudos: 591
Registered: ‎04-05-2008

Re: Use your UK bundles in Europe!

But if no one reports it to ASA then nothing will be done.

 

Three is accurate as it says the county then including.

 

so the 2 networks which are correct are Vodafone and Three.

 

but I'm sure o2 and EE would have checked first before putting it up there on web?

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.


Level 2: Apprentice
Posts: 36
Registered: ‎05-06-2015

Re: Use your UK bundles in Europe!


@darrengf wrote:

but I'm sure o2 and EE would have checked first before putting it up there on web?


It seems they didn't. It's also very suspicious that both O2 and EE make the same mistake where they refer to Réunion (a département of France) as "Reunion Islands". I've been there and there's definitely only one island. This error suggests that one copied most of the list from the other.

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Use your UK bundles in Europe!

Hey guys, thanks so much for continuing to post your feedback.

Your comments have been fed back to the appropriate teams within O2. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 2,174
Topics: 124
Kudos: 176
Registered: ‎06-11-2014

Re: Use your UK bundles in Europe!

Awesome 😁
Current Phone: Sony Xperia XZ Premium
Level 2: Apprentice
Posts: 36
Registered: ‎05-06-2015

Re: Use your UK bundles in Europe!

It seems that all the networks are increasing their number of non-EEA destinations for roaming at domestic rates. Three has announced that, by adding Brazil and Singapore, it is increasing the number of destinations from 42 to 60. I don't see how 42 + 2 = 60. Three also announced that the number of non-European destinations will be increasing from 8 to 12, which means that 14 of the new destinations will be in Europe. I hope that Three will not be joining O2 and EE in misleadingly counting regions and islands as countries or destinations.