25-01-2018 14:52 - edited 26-01-2018 09:45
Just a quick heads up that we've updated the Terms and Conditions for the O2 Community. If you haven't done so already please take a minute to have a read through.
You can find the Terms and Conditions for the Community here. If anyone has any questions about them please let us know below.
The O2 Community team
on 25-01-2018 22:39
@Martin-O2Only one query relating to this section
6.3 To help us moderate the O2 Community, all Content must be in English only.
Some people do not have English as their first language. On the rare occasion they post something in their native language a few members have used Google translate to decipher what has been posted (and shown English translation).
It was agreed (by Toby) if this happened and any member subsequently responded to the post, we were allowed to do it if we showed both foreign and English translation in our reply.
Is this still applicable?
on 25-01-2018 23:49
I thought that was to be based on the language that was posted and under those circumstances to be flexible just as it always was?
I've no problem either way or with any other rules but I have been known to bite back....but god knows I'm trying 😀
26-01-2018 00:54 - edited 26-01-2018 00:54
As you well know @jonsie it did cause an issue when I responded in the way I mentioned above and the whole post was deleted without any warning or reason given
That's when we approached Toby who said as long as it was dealt with in the way I highlighted above, it would be acceptable. He also said we had to ask the poster first if they spoke any English at all. ....
I realise it doesn't happen much now ...but I was just asking for clarification.
on 26-01-2018 09:24
on 26-01-2018 09:31
@Martin-O2 As long as they are contacted all should be fine. I would hate to think the post would just be deleted without any contact at all. That would be so rude and confusing to the Op.....
on 26-01-2018 09:38
@Cleoriff As a rule we try to contact any member if an action (removal/moving) has been taken on something they have posted and will certainly do so if we completely remove someones thread.
Whilst it's nice to help someone in their native language we want to avoid anything getting lost in translation and also ensure that the information posted is as assessable as possible, hence the rule about English only.
on 26-01-2018 09:38
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