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**UPDATE** Buy refurbished and save a bundle

Community Manager
Community Manager
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Morning members 


As you're aware, we refreshed our Like New proposition last week. To celebrate the refresh, you can save up to £430 by buying from our refurbished range!


Interested? Check out these offers ↘️


Save £360 until 7 August on certain Like New phones HERE


AND existing customers can grab an additional £70 off a load of phones via the My O2 app until 15 July by:


  1. Choosing an eligible Like New phone via the My O2 app
  2. Selecting your desired plan length and tariff
  3. Setting the upfront cost to at least £70 and pasting the voucher code (found on the My O2 app) into the ‘Got a promo code?’ section during checkout.


With over 20 different models to choose from, we’re sure you’ll find the perfect phone for you! Take a look here



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Below are some BIG reasons why your next phone, SHOULD be from our refurbished range, which can be seen HERE 

                                    Like new .jpg

Get the best for less.

The biggest difference between a brand new phone and our Like New range of refurbished ones is probably the price. You could save up to £200 compared to buying the same model from us new. That’s more money to spend on the things you love.


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In excellent condition.

All the refurbished phones in our Like New range are in good shape – meaning you won’t see any deep cracks or scratches from previous use. We check for everything from scuffed screens and cracked cases to bashed-up buttons to make sure all our refurbished phones are up to scratch. In fact, they all go through at least 40 quality checks. It’ll arrive with at least 80% battery health too – so you won’t be running out of juice unexpectedly.

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All guaranteed by our experts!
Only phones that meet our high standards make the cut, so you can rest easy knowing everything work
perfectly. In fact, we’re so confident in our Like New range, all our refurbished phones come with a 3-year warranty if you take out a Plus Plan – or a year if you don’t. That’s exactly the same as if you bought the same phone from us brand new.


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We’ve got you covered

Butterfingers? Enjoy complete peace of mind with O2 Insure - Full Cover or Damage Cover as an add-on with our Classic Plans and Plus Plans. Plus you'll also get all the usual benefits and rewards we're known for including Extras, Priority, and EU roaming on us.


Not quite right for you?
No worries. Whether you’ve flip-flopped on folding screens, changed your mind on size or just fancy a different phone,you’ve got 14 days to try it out and return it if you aren’t happy with it.

Phones to feel good about
Even more good news – by buying a refurbished phone instead of a brand new one, you’re lowering your phone’s carbon footprint, using fewer virgin materials, and keeping e-waste out of landfill. Now that’s a good call.


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Has this caught your attention? If so, you can read more about our refurbished range of phones HERE



We've also created some FAQs below, which provide some more help & advice ↘️



What is our Like New range of refurbished phones?

More info
Like New is our range of curated refurbished phones. We check for everything from scuffed screens and cracked cases to bashed-up buttons to make sure all our refurbished phones are in excellent condition. You could bag one of the latest and greatest phones and save up to £200 while reducing your carbon footprint
compared to buying new. All with a 3-year warranty on a Plus Plan, or a year without. That’s the same as buying a brand-new phone with us!


What’s included with a refurbished phone?

More info
As part of our push toward a sustainable future, all our refurbished phones are delivered in recyclable boxes. They come with a USB charging cable and a tool to change the SIM. To avoid waste, we don’t include a mains plug. That means fewer unused adapters rattling around in drawers, and ultimately fewer in landfill. If you need headphones or any other accessories, we’ve got you covered. Just add them to your basket after choosing your tariff.


Are refurbished phones really better for the planet?

More info
Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials, and emits less CO2 compared to buying a new one. See our substantiation document based on a report by Cordella et al HERE. Using a lifecycle assessment model, the study investigated the carbon footprint of smartphones and lifecycle costs for consumers in scenarios where different material efficiency strategies are implemented in Europe. Findings revealed that a significant portion of the carbon footprint of smartphones is in material extraction and processing as well as parts manufacture. Material extraction includes the mining of minerals, oil extraction and the use of any other non-recycled resources.


What quality should I expect with a refurbished phone?

More info
We test all our refurbished phones to make sure they’re in great shape. You might see the odd sign of wear, but they’ll always be free from deep scratches and cracks. In fact, we’re so confident in them they come with a 3-year warranty if you choose a Plus Plan, or a year if you don’t. That’s exactly the same as you’d get with our brand-new phones.


What do you mean by ‘At least 80% battery health’?

More info
Battery health starts at 100% and naturally decreases over time. The lower the percentage, the less power you’ll get out of a full charge. All our refurbished phones arrive with at least 80% battery health – so you won’t be running out of juice unexpectedly.


Where can I buy a refurbished phone?

More info
You can pick up a refurbished phone online or over the phone. We don’t stock refurbished phones in store, but you can place an order to be delivered to your home if you’d like.


What if I’m unhappy with my refurbished phone?

More info
We’re confident you’ll be happy with your refurbished phone. But you’ll have 14 days to exchange or return it if it’s not up to scratch – or even if you just change your mind. For more help, just call us on 202 for free from your O2 phone, or on 0344 809 0202 from any other phone. Standard charges apply.


What checks do refurbished phones in your Like New range go through?

More info

Buckle up – it’s a long list. We carry out a range of checks, including these ones where relevant to make sure our refurbished phones are in great shape:


Phone lock
Blacklist check
Data security check
Wireless charging
Cable charging
Network lock
Network frequency
Network connectivity
Software version
SIM card reader
Power button
Side button
Silent button
Home button
Back button
Face ID / face recognition
Touch ID/fingerprint sensor
Screen rotation
Screen/glass condition
Force touch
Multi touch
Screen burn
Screen shadows
Dead pixels
LCD white/black
Rear camera quality
Front camera quality
Video microphone
Front microphone
Making/receiving calls
Earpiece quality
Connected headphone
Loudspeaker quality


Legal Stuff


Like New

The saving is achieved on the total hardware cost of the relevant Like New phone when comparing the price with new. Not all Like New phones will be cheaper than the new equivalent – savings achieved on selected devices only. Compare prices at


Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials, and emits less CO2, compared to buying a new one. For more details, visit HERE


Selected tariffs only. 3-year warranty is lost if you move to an ineligible tariff, upgrade and purchase a new device or SIM Only plan or fail to pay monthly payments. 3-year period includes any standard manufacturer warranty period. Exclusions apply. Wear and tear, software issues and accidental, cosmetic or water damage are not covered. For full exclusions and terms see



Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee. You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £9.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £7.99pm or Premium Plan £10.99pm. Opt out at any time. Offer may be withdrawn at any time. You will not be eligible to select Amazon Prime if you made a qualifying purchase via a Virgin Media sales channel and/or your Eligible Tariff is part of a bundle or service with Virgin Media. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ content & related artwork © 2021 Disney & related entities. Amazon: Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of, Inc. or its affiliates. General: tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms:


EU Roaming

Your UK data allowance applies in our Europe Zone, subject to 25GB limit if your UK data allowance is over 25GB. Roaming chargeable at £3.50 per GB after 25GB roaming limit. If you use all of your UK data allowance when roaming outside the UK, you need to purchase a data Bolt On.



Active O2 and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or


£70 off

Get a £70 voucher code on selected Like New phones when purchased on an O2 Refresh tariff directly from My O2. £70 discount applied to upfront cost of Device Plan. Ends 15 July 2024. To apply the full discount, for online purchases, set your upfront cost to at least £70 and select your desired Device Plan length and tariff. Paste the voucher code, found on the My O2 app, into the ‘Got a promo code?’ section. Code must be applied at time of purchase and cannot be applied retrospectively. Code can only be used once in any single transaction. One voucher code per transaction. Offer may be withdrawn at any time. See My O2 app for full selection of qualifying devices.


Save £360

£360 saving achieved by £10 per month discount on the 1GB, 5GB, 25GB, 30GB, 125GB, 150GB, Unlimited & Unlimited Plus Airtime Plans over 36 months on all tariffs over 36 months. Airtime discount applies until you change tariff, leave or upgrade. Data allowances must be used within the month and cannot be carried over. Subject to availability. Ends 07 August 2024.


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