#TweetServe – Customer Self Service via Twitter.

[KimberleyH]

Hi All

Today we’ve announced the launch of #TweetServe.

With this service, customers can get access to a range of account information, without having to give us a call. By registering for #TweetServe and sending a command by DM, customers can:

• Find out their current balance on their bill, or their remaining Pay & Go credit.
• Find out their remaining free minutes, texts and data.
• Receive news from us about updates to their operating system.
• Receive direct messages with special offers or deals on new phones.

For all the info on how to register and use #TweetServe, visit: 

http://news.o2.co.uk/?press-release=o2-launches-world-first-tweetserve-program.

We’d want to say a massive thanks to all community members who trialled this for us prior to launch and shared their experience and feedback.

So, what does everyone think? Will you find #TweetServe useful? Give it a go and share your experience with us, we’d love to hear from you.

Thanks

Kim

[perksie]

I've been on the trial and have to say it works well.

It will be good when other features are added later.

[MI5]

I also was involved in the trial and found it quick, easy and accurate....

[davethorp]

I too was on the trial. I mainly use this to keep an eye on my data allowance but find it to be quick and easy to use

[adamtemp64]

I was invited to the trial but yet another feature business customers cannot use

[MI5]

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@adamtemp64 wrote:

I was invited to the trial but yet another feature business customers cannot use

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Sounds like a missed opportunity to improve the availability of that info for bus customers....?

[adamtemp64]

Again it is down to the seperate billing system still have to check via apc as it is flash based arghhh!!!!!

[Anonymous]

So...will @O2 continue to follow me after I have set up this service?

I'm not interested in @O2 receiving all of my daily tweets. What happens if I then block @O2?

[aldaweb]

I was invited to the trial but due to the confirmation SMS failing (I suspect due to network errors) until the following day it seems I was never registered on the system.

[Toby]

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@Anonymous wrote:

@Anonymous...will @O2 continue to follow me after I have set up this service?

@I'm not interested in @O2 receiving all of my daily tweets. What happens if I then block @O2?

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Hey Papadug,

You need to manually follow each other to be able to get direct messages about your account.