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Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Try out the new #Product mentions on the community!

[ Edited ]

Hi guys,

We've added a new feature here on the community and I'd love to get your thoughts on it, as well as how it functions.

 

Its called Product mentions and allows you to 'mention' products (in our case, mobile phones, smartwatches and tablets available on O2) with a hashtag at the front. (e.g. Sony Xperia Z5). When you type a '#', you should see an drop-down menu of devices that match to what you are writing.

 

It then creates a link to our pages across the wider O2 website, so that if say, a member reads a great review you have created, they can easily get to the device's page on the O2 site.

 

Below is an example from a similar community:

productmention shot.png

While we are just testing this out for devices for now, we are also looking at using it for other products and services  

 

So, have a play around with it and let me know your thoughts! Eager to hear from you all Smiley Happy

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
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Posts: 70,190
Topics: 547
Registered: ‎04-01-2009

Re: Try out the new #Product mentions on the community!

When does it become live?

Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: Try out the new #Product mentions on the community!

It is now @jonsie, can you not use the function?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Posts: 70,190
Topics: 547
Registered: ‎04-01-2009

Re: Try out the new #Product mentions on the community!

No all I get is the #Samsung

Maybe I'm missing something here?

Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: Try out the new #Product mentions on the community!

Hmmm, ok I'll look into that! Can you see the one in my post?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: Try out the new #Product mentions on the community!

[ Edited ]

Samsung Galaxy S5

 

Samsung Galaxy Note 4

 

Samsung Galaxy S5

 

This is how Samsung device mentions would look Smiley Happy. Is the box of options not appearing for you @jonsie?

EDIT: Please clear your browser cache to see if this helps.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Posts: 72,728
Topics: 686
Registered: ‎14-01-2013

Re: Try out the new #Product mentions on the community!

I am not sure where I should be looking for it?? (Definitely missing something) Confused

 

*The Game Is On*


Posts: 88,232
Topics: 532
Registered: ‎04-04-2012

Re: Try out the new #Product mentions on the community!

nothing for me either 😒

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 88,232
Topics: 532
Registered: ‎04-04-2012

Re: Try out the new #Product mentions on the community!

# Samsung Note 4

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,190
Topics: 547
Registered: ‎04-01-2009

Re: Try out the new #Product mentions on the community!

I can see your links @Toby but no box on either Chrome or Firefox?