Technical or specialist issues? Ask our Gurus - Page 5

Chris_K · ‎30-03-2020

Hey everybody,

Supporting our customers and keeping them connected during the COVID-19 crisis is our number 1 priority. With the temporary closure of our O2 stores, we introduced a new support resource where some of those store staff would now be helping with any and all queries they could, alongside the amazing support our existing members and regulars already provide.

Unfortunately with the temporary closure of our stores and our online Chat, our Guru presence has been lost. Until now! Guru's are an integral part of the support we offer customers and for many, this meant them visiting one of our stores to visit them in person. As that's not currently possible, we're bringing our Gurus to you, right here on the O2 Community!

Who are our new O2 Gurus?
There's quite a few, with some more being added soon, so click the tag below to see the current list of O2 Guru support members

More info

@O2Adnan
@O2Ben
@O2James
@O2Jennifer
@O2Kat
@O2Kurt
@O2Lorna
@O2Sean
@O2Curtis
@O2Faisal
@O2Francesco
@O2Jen
@O2Michael
@O2Stephen
@O2Sunil
@O2Danny
@O2Jamie
@O2Jim
@O2John
@O2Elaine
@O2Karl
@O2Jenny
@O2Melissa
@O2Abigail
@O2Sophie

How will it work?
Our new support resource in the form of @O2Hannah, @O2Stacey, @O2Dan and @O2Lauren will be dipping in and out across all of the O2 Community, helping support our existing regulars in answering whatever they can. Our Gurus have a dedicated section of the Community, where we ask for any Guru related discussions to take place. This helps provide a little structure to the Community during the COVID-19 crisis.

General questions/issues?
So... Got a general question you need help with? Ask away here on the O2 Community and if they can help, one of our members, Gurus or someone from our support team will reply as soon as they're able to.

Got a technical question/issue for our Gurus?
Maybe you have an issue with settings on your phone, or maybe you're having issues tethering your mobile data to your laptop, or perhaps you're needing help transferring data from your device... For everything technical, our O2 Guru's are here to help. Here's a list of what our Gurus are, well, gurus at:

Network queries
Device help & setup
MMS Issues
SMS Issues
Email setup
App suggestions
Data back Up
Using your device – Hints and Tips

Want to chat with our Gurus? Just head over to the Guru Board here, where our Gurus will also be looking to create some common guides or content to help you. They might even be posting some top tips on things to do while many of us are spending more time at home.

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MI5 · ‎26-02-2021

@Ljtourle

Which sim you use is irrelevant.

O2 update your account on their system so your old sim now carries your new tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ljtourle · ‎26-02-2021

I am new to o2 I received the SIM in the mail yesterday I have yet to activate or transfer my number so I have not used it up to or including today so not sure what my bill is for

MI5 · ‎26-02-2021

@Ljtourle

Your sim is already active with a temporary O2 number.

You pay a month in advance.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ljtourle · ‎26-02-2021

Ah ok paying a month in advance makes sense it just isn’t explained anywhere

MI5 · ‎26-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Man · ‎14-03-2021

I need to unlock my sim but I can't c any guidance on o2 the help page.

MI5 · ‎14-03-2021

@Man

Answered here https://community.o2.co.uk/t5/My-O2/How-do-20l-20unlock-20my-20sim/m-p/1447337

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Vinny79 · ‎21-03-2021

Morning, I am not receiving messages from a 0300 number! Could it be blocked by my provider and if so how can I check and unblock it??

Cleoriff · ‎21-03-2021

@Vinny79

No reason for O2 to block it at all as they are free to receive.

You could check your phone to see if you have blocked it yourself.

If not you need to call O2

All numbers are in this guide Guide: Coronavirus Community Help and Support

When you call, you will be asked for the reason you are calling.

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

8.00am is the best time to call if you can.

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Veritas Numquam Perit

BrianGreen · ‎14-04-2021

my last o2 mobile has broke. I have now got a second hand Samsung off my daughter. It is asking for the SIM network PUK. Where do i go from here. Thank you Brian.